On-Site Technical Specialist

2 weeks ago


Eden Prairie, Minnesota, United States SpeedCast Full time
Position Overview:

The Field Engineering division is dedicated to providing support for VSAT and associated communication technologies at client locations in remote areas.

Our Field Engineers are expected to be autonomous and proactive, with a commitment to delivering exceptional service to our customers.

The On-Site Technical Specialist will travel to various client sites to execute technical services, including the installation and troubleshooting of communication equipment.


Primary Responsibilities:
1. Installation and setup of VSAT systems and ancillary equipment at client locations.

2. Execution of scheduled service modifications as instructed by management.

3. Conduct routine preventative maintenance in accordance with service agreements.

4. Diagnose and resolve connectivity challenges affecting client services.

5. Collaborate with key stakeholders across the technical and operational teams to ensure that service requests are effectively coordinated and managed.

6. Maintain direct communication with clients to ensure the precise management of equipment dispatches and logistics.


7. Oversee local inventory of spare parts, ensuring that defective equipment is returned to a central location and that stock levels are adequately maintained.

8. Timely submission of all operational paperwork, including expense reports and time tracking.

9. Adhere to all QHSE policies, procedures, and best practices established by SpeedCast.

10. Report all incidents and accidents in accordance with company protocols.

Why Join Speedcast?
At Speedcast, we seek individuals who thrive on challenges and are inspired by work that requires innovative thinking. If you are eager to be part of a global team that plays a crucial role in connecting the world, you have found the right opportunity.

We are continuously advancing, never remaining stagnant. When clients depend on you and your team for connectivity, it fosters a sense of unity. We are driven by the excitement of high-stakes projects and our dedication to excellence. Here, you will have the opportunity to experiment, learn, and grow alongside us every day.


Key Benefits of Working at Speedcast:
1. Global Reach – Collaborate with clients and colleagues from around the world.

2. Skilled Team – Work alongside some of the brightest minds in the industry.

3. Industry Innovation – Contribute to the latest developments shaping the future of communication.

4. Skill Development – Gain new skills and valuable experience across various departments.

5. Flexible Work Environment – Choose between a traditional office setting or fieldwork.

6. Career Advancement – Navigate your career path with opportunities for internal promotions.

7. Diverse Projects – Experience variety in your daily tasks with clients from multiple industries.

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