IT Operations Manager

10 hours ago


San Francisco, California, United States a.k.a. Brands Full time
Job Title: IT Operations Manager

We are seeking a highly skilled and experienced IT Operations Manager to join our team at a.k.a. Brands. As an IT Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT systems and infrastructure, ensuring efficient and effective technical support for users across all systems and infrastructure.

Key Responsibilities:
  • Oversee the daily operations of the IT systems and processes, ensuring efficient and effective technical support for users across all systems and infrastructure.
  • Develop and implement IT policies and procedures to ensure system reliability, data security, and compliance with relevant regulations.
  • Collaborate with senior management to align the IT infrastructure with the strategic goals of the organization.
  • Coordinate and manage IT projects, ensuring they are delivered on time, within scope, and on budget.
  • Provision users with hardware and software access, including support.
  • Maintain quality service by establishing and enforcing organization standards.
  • Ensure security of data, network access, and backup systems.
  • Act in alignment with user needs and system functionality to contribute to organizational policy.
  • Identify problematic areas and implement strategic solutions in time.
  • Audit systems, user access controls, and assess their outcomes.
  • Preserve assets, information security, and control structures.
  • Monitor IT systems to ensure they meet the necessary demands.
  • Maintain IT disaster recovery planning and execution.
  • Manage vendors IT vendor partnerships and contracts.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum of 5 years of experience in IT operations, system administration, or infrastructure services.
  • Experience in Google Workspace, Okta, Jira, Confluence, Microsoft 365, Zoom, and Slack required.
  • Proven experience in IT project management.
  • Strong understanding of computer systems (hardware/software), networks, and cloud services.
  • Knowledge of IT governance, operations, and information security best practices.
  • Familiarity with ITSM frameworks such as ITIL and COBIT.
  • Ability to manage and prioritize multiple projects and tasks effectively.
  • Excellent problem-solving skills and the ability to think analytically.
  • Strong interpersonal and communication skills, with the ability to communicate technical information to non-technical staff.
  • Certifications such as ITIL, PMP, or equivalent are preferred.


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