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Sales Representative
2 months ago
We are seeking a highly motivated and results-driven Sales Representative to join our team at Grand Prix Subaru. As a Sales Representative, you will be responsible for selling and leasing new and pre-owned vehicles to customers, while providing exceptional customer service and ensuring a positive sales experience.
Key Responsibilities- Sell and lease new and pre-owned vehicles to customers, meeting or exceeding sales targets and customer satisfaction standards.
- Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
- Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Explain fully product performance, application, and benefits to prospects.
- Describe all optional equipment available for customer purchase.
- Offer test drives to all prospects, following dealership procedure to obtain proper identification from customer prior to test drive.
- Utilize dealership sales control and follow-up system.
- Exhibit high level of commitment to customer satisfaction.
- Know and understand the federal, state, and local laws which govern retail automobile sales.
- Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Attend product and sales training courses as requested by sales manager.
- Keep abreast of new products, features, accessories, etc., and their benefits to customers.
- Know and understand equity and values, and be able to explain depreciation to the customer.
- Ensure that the sales manager has an opportunity to meet each customer.
- Turn 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
- Write complete sales orders and process paperwork in accordance with established dealership policies.
- Prepare sold vehicles for customer delivery prior to customer arrival.
- Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
- Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Schedule first service appointment.
- Follow up on all post delivery items, tag/title work, we-owes, and special requests to be sure that all customer expectations are met.
- Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintain a prospect development system.
- Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Attend sales meetings.
- Maintain professional appearance.
- No prior experience or training.
- Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Valid Driver's License
The Sales Representative will work in a fast-paced sales environment, interacting with customers, sales team members, and management. The ideal candidate will be able to work effectively in a team environment, communicate effectively with customers and colleagues, and maintain a professional appearance and demeanor at all times.