Customer Service Representative

4 weeks ago


Hicksville, New York, United States Nassau Candy Full time

We are seeking a strong and enthusiastic Customer Service Representative to join our fast-paced team in Hicksville. Our ideal candidate will be responsible for screening potential customers and connecting them with the appropriate Customer Service and Sales team members to support their business needs.

Key Responsibilities:

  • Review all leads generated by Drift's WebBot through live chat and prequalify them
  • Identify business needs by researching and speaking with customers to better understand the objective and potential sales
  • Confirm information and load details into Deacom ERP
  • Assign prospective customers to members of the team
  • Schedule meetings between the customer and the designated sales team representative as needed
  • Obtain customer registration information enabling them to shop on our websites
  • Respond to customer service tickets generated by Drift or assign them to the appropriate customer service team member
  • Effectively respond to emails and Live Chat messages addressing requests for support

Requirements:

  • Minimum 2 years of experience in Customer Service or related fields
  • High School diploma required
  • Excellent writing and communication skills
  • Knowledge of Microsoft Office applications
  • Prior experience with Live Chat and ERP systems preferred
  • Organized with exceptional follow-up
  • Ability to multi-task in a dynamic work environment
  • Ability to think and respond quickly and intelligently

Nassau Candy is a premier manufacturer, importer and distributor of candy, specialty confections, gourmet foods and customized products. We are committed to providing exceptional customer service and support to our clients.



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