Customer Service Representative

3 days ago


Hicksville, New York, United States NY State Solar Full time
Customer Service Representative

NY State Solar is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will work closely with our sales team to manage calendars, communicate with customers, and confirm appointments to deliver a great customer experience.

Key Responsibilities:
  • Interact with customers over the phone and written channels
  • Respond to queries related to products and services
  • Handle and resolve complaints in accordance with established policies and procedures
  • Any additional duties necessary due to the evolving needs of the business

Requirements:
  • Previous experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Proficiency in Microsoft Office Suite and Salesforce is a plus

Benefits:
  • Medical, vision & dental insurance
  • Flexible Spending Account (FSA)
  • 401(K) with up to 6% match
  • Paid training
  • Paid time off (vacation, sick, bereavement, etc.)
  • Company-paid disability insurance
  • Growth potential for committed individuals


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