Customer Service Representative
3 days ago
NY State Solar is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will work closely with our sales team to manage calendars, communicate with customers, and confirm appointments to deliver a great customer experience.
Key Responsibilities:
- Interact with customers over the phone and written channels
- Respond to queries related to products and services
- Handle and resolve complaints in accordance with established policies and procedures
- Any additional duties necessary due to the evolving needs of the business
Requirements:
- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in Microsoft Office Suite and Salesforce is a plus
Benefits:
- Medical, vision & dental insurance
- Flexible Spending Account (FSA)
- 401(K) with up to 6% match
- Paid training
- Paid time off (vacation, sick, bereavement, etc.)
- Company-paid disability insurance
- Growth potential for committed individuals
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