Account Management Team Lead

3 weeks ago


Atlanta, Georgia, United States WebMD Full time
Job Summary

The Manager of Account Management is responsible for leading a high-performing team of Account Managers focused on customer retention, growth, and overall satisfaction for our Patient Engagement customers. This position includes directing the development of Account Managers in support of reaching annual retention rate quotas, revenue expansion targets, and maintaining client satisfaction within a specified list of accounts; focusing on the Company's full suite of products and solutions.

Key Responsibilities

- Attract, retain, and develop qualified, high-performing staff to serve as Account Managers for specified accounts.
- Manage the key performance metrics that the Account Managers will be measured against - revenue growth, ongoing ownership of client strategic account plans, maintaining and growing executive relationships, quarterly partnership meetings, assessing and managing risk, building referenceable customers.
- Develop account management team vision and strategy in conjunction with senior leadership and finance personnel in order to meet sales quotas.
- Provide consultation to employees or directly to clients on program best practices, industry developments, and other current and relevant strategic topics.

Requirements

- Bachelor's degree (B.A.) in a business-related field such as health, communications, or business management from a four (4) year college or university required;
- Masters Degree (M.A.) or equivalent preferred;
- At least five (5) years experience in healthcare IT sales/account management; or equivalent combination of education and experience with a focus on account management required.
- Two (2) years or more experience building and managing high-performance individuals and teams preferred.
- Experience in the Digital patient engagement space, preferred.

Travel Requirements

Some travel required, approximately % of the time.

Salary Range:
$110,000 - $130,000
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