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Collections Team Manager
4 weeks ago
A Collections Team Manager at Stellantis Financial Services is responsible for managing and coordinating the activities of workers engaged in collecting delinquent payments for auto loan accounts from customers.
Key Responsibilities:
- Manage, coach, develop, and train associates to achieve expected departmental results and ensure adherence to company policies and procedures.
- Coordinates activities of collectors, including auto dialer and/or list strategies to maximize collection effort.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Review accounts that have been referred for repossession and legal actions against debtors.
- Assist associates with collection activities in difficult cases and recommend collection techniques.
- Effectively manage a team of non-exempt associates, maintaining unity among employees and resolving grievances.
- Compliant with Collection Standard of Conduct and all company policies and procedures.
- Investigate, resolve, and respond to escalated customer issues in addition to general escalated issues.
- Manage business results by analyzing reports measuring business results and associate productivity.
Requirements:
- High school diploma/GED.
- One year minimum supervisory experience plus three to five years collections experience.
- Language Skills: Ability to read and interpret documents such as safety rules and policy and procedure manuals. Ability to write correspondence. Ability to speak effectively before groups of employees.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
- Computer Skills: Beginning knowledge of MS Power Point; intermediate knowledge of MS Excel; intermediate knowledge of MS Word.
- Other Skills and Abilities: Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state, and federal collection laws.
About Stellantis Financial Services:
Stellantis Financial Services is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable, and sustainable mobility solutions.
We are a truly global organization, with industrial operations in nearly 30 countries and a commercial presence in more than 130 markets. We have the ability to consistently exceed the evolving needs and expectations of customers, while creating superior value for all stakeholders.
At Stellantis Financial Services, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and matching 401(k), we'll shower you with perks, including supplemental pay, referral bonus, and potential monthly bonus.
We are an equal opportunity employer and are committed to providing our employees an environment that is free of harassment, discrimination, and intimidation. We comply with all applicable employment laws and regulations and provide equal opportunity for all qualified persons.
