Account Manager
4 weeks ago
Cove is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing a portfolio of clients, ensuring their success with our service offerings, and fostering long-term relationships.
Key Responsibilities:- Manage and nurture relationships with a portfolio of clients, ensuring their success throughout the lifecycle of our services.
- Drive Gross Revenue Retention (GRR) by ensuring high client satisfaction and engagement, reducing churn, and maintaining renewal rates.
- Collaborate closely with service delivery teams to ensure a smooth transition for legacy software clients into our service offerings.
- Collaborate closely with sales teams to expand the relationship through cross-selling and upselling relevant services.
- 3-5 years of experience in account management, sales, or a related field, ideally in a B2B environment.
- Proven ability to manage and grow client relationships, with a focus on revenue retention and client satisfaction.
- Proven ability to lead an outbound motion to drive value.
- 100% Employer Paid Health insurance
- Vision and Dental benefits
- Employer-paid public transit pass and biking stipend
- Competitive Pay
- Work-Life Balance
- Onsite Gym membership
- Hybrid Work
- Unlimited Paid time off and holidays
- Snacks, beer, team events
Cove is an equal opportunity employer and welcomes applications from diverse candidates. We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability.
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