Compliance and Quality Director

5 days ago

Seattle, Washington, United States Grange Insurance Association Full time
Job Summary

The Compliance and Quality Manager is a critical role within Grange Insurance Association, responsible for shaping and leading the organization's compliance and quality assurance functions. This position develops, maintains, and administers GIA's compliance policy framework for current business activity and future development, ensuring the compliance function is aligned to the organization's long-term strategy.

Key Responsibilities
  • Develop and Oversee Control Systems: Design and implement control systems to prevent or remedy violations of state or federal insurance regulations and/or organization's procedures and practices.
  • Compliance Planning and Direction: Design compliance plans and programs; direct compliance activities to ensure adherence to regulatory requirements.
  • Regulatory Response and Communication: Manage response for complaints and market conduct exams from state regulators, and communicate regulatory changes that impact business operations.
  • Quality Assurance Program Development: Develop and implement a quality assurance program, including defining quality standards, designing testing procedures, and establishing a framework for ongoing monitoring.
  • Operational Controls Evaluation and Improvement: Evaluate the efficiency of and continuously improve operational controls to ensure compliance with regulatory requirements.
Qualifications and Skills
  • Education and Experience: Bachelor's degree in a relevant area and four years of business regulatory compliance or other related experience; experience may substitute for education.
  • Problem-Solving and Analytical Skills: Ability to identify complex problems, review related information to develop, evaluate, and implement solutions.
  • Reporting and Record Keeping: Excellent knowledge of reporting procedures and record keeping.
  • Leadership and Communication Skills: Ability to lead others, provide direction, and professional development, as well as effective written and verbal communication skills.
  • Confidentiality and Discretion: Works with confidential information and/or issues using discretion and judgment.
Preferred Qualifications
  • Advanced Knowledge of Insurance Industry: Advanced knowledge of standard industry personal lines, commercial, and farm insurance lines of business and common practices.
  • Professional Certifications: Related professional certifications preferred.
Benefits
  • Competitive Salary: Pay Range: $67,725 to $84,510.
  • Flexible Work Schedule: Flexible hybrid work schedule (2 days per week in Seattle office required).
  • Comprehensive Benefits Package: Medical, Dental, and Vision plans, 401(k) plan with up to 5% match, Employer-sponsored LTD, life insurance, and AD&D, Discretionary profit sharing and bonuses, Fully subsidized ORCA card and/or free parking for Seattle employees, Education Reimbursement, On-Site Fitness Center, Opportunities for career growth and advancement within the organization, A supportive and collaborative work environment, Ongoing training and professional development opportunities.

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