Automotive Sales and Service Specialist

2 weeks ago


Columbus, Ohio, United States Bridgestone Americas Full time
Company Overview
Bridgestone Retail Operations (BSRO) is a prominent division of Bridgestone Americas, employing over 22,000 dedicated team members across North America. With a network of more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is an ideal environment for career advancement.

We offer competitive compensation and a comprehensive benefits package that includes formal training, performance incentives, paid time off, and healthcare options for both full-time and part-time employees. Additionally, we provide a 401(k) plan to support your financial future.

At Bridgestone, we value diverse perspectives and believe in fostering an inclusive environment that allows us to view our business through various lenses.

Position Summary
The Automotive Sales and Service Specialist (SST) is a distinctive hybrid role designed to facilitate career progression within Firestone Complete Auto Care.

This position primarily focuses on delivering exceptional customer service by identifying needs, recommending suitable products and services, performing entry-level vehicle maintenance, and ensuring customer satisfaction through prompt and thorough service completion.

Successful candidates will gain comprehensive knowledge of store operations and will adeptly transition between customer interaction and basic vehicle service tasks as necessary.

Responsibilities
  • Customer service, sales, and resolution of customer issues - 75%
  • Basic vehicle maintenance tasks, including oil changes, tire services, and fluid checks - 25%
  • Store operations, including opening/closing procedures, inventory management, and display organization - as needed
  • May assist the Manager or serve as Manager-On-Duty in specific situations to support development
  • Will learn all facets of store operations and alternate between front-end and back-end tasks
Minimum Requirements
  • High School Diploma or equivalent
  • Valid driver's license
  • Customer service orientation and a growth mindset
  • Ability to complete necessary store education courses and modules for this role
  • Willingness to learn and perform basic vehicle service tasks
  • Capability to learn and utilize store systems
Preferred Qualifications
  • Two-year degree or relevant non-traditional education through training programs, certifications, or other growth-oriented experiences
  • Prior experience in consumer retail sales
  • Previous automotive experience is advantageous
  • Management or supervisory experience is a plus
Benefits
Health benefits commence on the first day of employment for all full-time team members:
  • Paid vacation and holidays
  • On-the-job training and company-sponsored ASE certifications
  • Tuition reimbursement program
  • 401(k) matching
  • Vision and dental coverage
  • On-demand pay (daily pay) program available
Our Values
Professional Development: We provide resources to help you advance your career, regardless of your current position.
Community & Involvement: We are committed to engaging with our local communities and giving back whenever possible.
Integrity & Teamwork: Our teams are distinguished by a family-like atmosphere and a commitment to doing things right, always.

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