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Clinical Support Specialist

2 months ago

Frederick, Maryland, United States US Fertility Full time
About the Role

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at US Fertility. As a key member of our clinical support team, you will play a vital role in delivering exceptional patient care and contributing to the success of our practice.

Key Responsibilities
  • Assist with Clinical Care: Provide support to fertility patients, including counseling, procedure teaching, and communicating physician orders and instructions.
  • Provide Pre and Post-Op Education: Educate patients on pre and post-operative procedures, ensuring they are well-informed and prepared for their care.
  • Establish a Compassionate Environment: Create a supportive and empathetic environment for patients and their families, providing emotional and psychological support as needed.
  • Work Independently: Take ownership of your work, ensuring program goals are achieved and excellence in customer service is maintained.
  • Support Medical Assistants: Provide backup and support to Medical Assistants as needed, ensuring seamless delivery of patient care.
Requirements
  • Education: High School diploma; Associates degree preferred.
  • Communication Skills: Excellent oral and written communication, interpersonal, and customer service skills.
  • Autonomy and Teamwork: Ability to work independently and as part of a team, with a strong attention to detail and ability to follow through on tasks.
  • Computer Skills: Proficiency in computer applications, with accuracy and speed in data entry.
  • Experience: Minimum of one year of prior experience in healthcare and familiarity with medical terminology.
What We Offer
  • Competitive Pay and Bonus: Competitive salary and bonus structure.
  • Comprehensive Training: Ongoing training and development opportunities.
  • Benefits: Medical, dental, vision, and 401(k) matching.
  • Paid Time Off and Holidays: Generous paid time off and holidays.
  • Tuition Assistance: Support for further education and professional development.