Customer Experience Representative
5 days ago
Customer Experience Specialist Role Summary
We are seeking a highly skilled Customer Experience Specialist to join our team at CarMax. As a key member of our sales and service team, you will be responsible for guiding and supporting customers through every step of their journey with our company.
Key Responsibilities:
- Provide exceptional customer service and support to customers throughout the sales and appraisal process
- Conduct thorough vehicle condition assessments and communicate with buyers to ensure a seamless experience
- Manage vehicle check-in and inventory reconciliation to ensure accuracy and efficiency
- Ensure all vehicles meet our company's quality standards
- Perform various administrative duties related to sales and service appointments, including reviewing repair order invoices for accuracy
Requirements:
- Exceptional communication and relationship-building skills
- Ability to balance customer needs with business objectives
- Strong attention to detail and ability to work in a fast-paced environment
- Previous sales and customer service experience preferred
- High school diploma or equivalent
- Valid driver's license
About CarMax:
We are a leading retailer of used cars, committed to delivering a transparent and high-integrity approach to car buying and selling. Our team is dedicated to providing exceptional customer experiences and helping each member grow in their career and community.
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