Customer Experience Representative

5 days ago


Warrensville Heights, Ohio, United States CarMax Full time

Customer Experience Specialist Role Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at CarMax. As a key member of our sales and service team, you will be responsible for guiding and supporting customers through every step of their journey with our company.

Key Responsibilities:

  • Provide exceptional customer service and support to customers throughout the sales and appraisal process
  • Conduct thorough vehicle condition assessments and communicate with buyers to ensure a seamless experience
  • Manage vehicle check-in and inventory reconciliation to ensure accuracy and efficiency
  • Ensure all vehicles meet our company's quality standards
  • Perform various administrative duties related to sales and service appointments, including reviewing repair order invoices for accuracy

Requirements:

  • Exceptional communication and relationship-building skills
  • Ability to balance customer needs with business objectives
  • Strong attention to detail and ability to work in a fast-paced environment
  • Previous sales and customer service experience preferred
  • High school diploma or equivalent
  • Valid driver's license

About CarMax:

We are a leading retailer of used cars, committed to delivering a transparent and high-integrity approach to car buying and selling. Our team is dedicated to providing exceptional customer experiences and helping each member grow in their career and community.



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