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Customer Service Representative II
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative II. In this role, you will be responsible for providing exceptional customer service, processing orders, and ensuring a seamless experience for our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
- Order Processing: Process complex orders with 100% accuracy, from intake to filing, and ensure customer management systems are updated accordingly.
- Scheduling: Schedule appointments with homeowners and communicate order fulfillment process information to internal delivery partners.
- Communication: Prepare customer correspondence, identify ways to improve overall service levels, and communicate with internal teams to ensure seamless execution.
- Training: May train others in office and customer service processes, and create purchase orders, process payments, or process receipts as needed.
- Education: High school diploma or equivalent, plus 2-4 years of work experience, including order processing.
- Skills: Strong phone etiquette, verbal skills, and intermediate writing skills, with the ability to determine customer needs and assist in resolving issues.
- Computer Skills: Proficient in word processing, spreadsheet, and general computer skills.
Andersen is a leading innovator in the window and door industry, committed to building a team of skilled and passionate individuals who share our values of inclusivity, diversity, and environmental sustainability. We offer a range of benefits, including medical, dental, and vision insurance, paid holidays, and professional development opportunities.
