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Customer Service Representative

2 months ago

Highland Heights, Ohio, United States Hy-Tek Full time

Job Summary:

The Customer Service Representative will play a critical role in delivering exceptional customer experiences for Hy-Tek's clients. This position requires strong communication and problem-solving skills to resolve customer issues in a timely and professional manner.

Key Responsibilities:

  • Provide world-class customer service to clients via phone, email, and in-person interactions.
  • Respond promptly to customer inquiries and resolve issues in a fair and efficient manner.
  • Document customer interactions and service activities in a detailed and accurate manner.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date on industry trends and technical knowledge to provide expert-level support to clients.
  • Develop and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.

Requirements:

  • 1+ years of customer service or related experience.
  • High school diploma or GED required; Associates degree preferred.
  • Excellent verbal and interpersonal skills to maintain favorable customer relations.
  • Demonstrated ability to work with clients using effective communication skills.
  • Ability to work without direct supervision and a high degree of responsibility.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.)
  • Proficiency in Salesforce.
  • Excellent problem-solving, judgment-making, analytical, customer service, and organizational skills.
  • Ability to manage time effectively and adapt to quickly changing priorities.

Working Conditions:

  • Sitting and/or standing for long periods of time.
  • Working after hours and weekends as required.
  • Possible exposure to noise levels exceeding recommended DBA levels.
  • Exposure to various office noises such as computer, copier, printer, and fax machine.
  • Lifting up to 75lbs without assistance.