Customer Service Representative

21 hours ago


Grandview Heights, Ohio, United States Rose International Full time
Job Summary

Rose International is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our client support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide prompt and efficient service to internal customers, responding to their inquiries and resolving issues in a timely manner.
  • Communication: Coordinate communication between contract holders, producers, and internal client departments to ensure seamless service delivery.
  • Record Keeping: Prepare and maintain accurate records, including employee communications, client administrative guides, and plan information.
  • Request Processing: Review and approve requests for deposits and contract changes, requesting additional information when necessary.
  • Management Reporting: Compile management information, such as contract and sold case activity, as needed by internal management.
  • Business Processing: Approve and process business in accordance with government regulations, contract provisions, and internal procedures and controls.
  • Quality Service: Provide quality customer service by demonstrating an understanding of customer needs and emphasizing timely responses.
  • Error Research: Research and correct errors, identifying situations that require exception processing and seeking alternatives from more experienced personnel.
Requirements
  • Experience: Four years of work experience, with undergraduate studies preferred.
  • Knowledge: General office practices, customer service, and office equipment, as well as information systems and insurance/financial services industry practices.
  • Skills: Ability to prioritize own work, effective written and oral communication skills, decision-making skills, and problem-solving techniques.
Education

Bachelor's Degree highly desirable.



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