Guest Experience Manager

4 days ago


Lansing, Michigan, United States McDonald's Full time
Unlock Your Potential as a Guest Experience Lead

Join the McDonald's team and become a key player in delivering exceptional guest experiences. As a Guest Experience Lead, you'll be responsible for creating a welcoming atmosphere, ensuring seamless service, and fostering a positive relationship with our customers.

Key Responsibilities:
  • Lead by example and embody the McDonald's values of quality, service, and cleanliness.
  • Develop and maintain a deep understanding of our menu, promotions, and services to provide expert recommendations to guests.
  • Collaborate with the team to ensure a clean, safe, and welcoming environment for all guests.
  • Anticipate and address guest concerns, providing solutions that meet their needs and exceed their expectations.
  • Stay up-to-date on company initiatives, policies, and procedures to ensure seamless execution.
Requirements:
  • A passion for delivering exceptional customer service and creating memorable experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and guests.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to adapt to changing situations and guest needs.
  • A commitment to maintaining a clean, safe, and welcoming environment.
What We Offer:
  • A competitive hourly rate starting at $13.50, plus cash incentives.
  • Employee discounts and free meals.
  • Paid sick leave and/or paid time off.
  • Tuition reimbursement and/or educational assistance.
  • Training and advancement opportunities.
  • Weekly direct deposit.
  • 401k plan*Medical, dental, and vision benefits*And much, much more.

McDonald's is an equal opportunity employer and values diversity at our company. We are committed to providing a safe and inclusive work environment for all employees. If you need assistance completing any forms or to otherwise participate in the application process, please contact us.



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