Service Engineer for Laboratory Equipment

2 weeks ago

Alexandria, Minnesota, United States LGC Biosearch Technologies Full time
Job Overview

Company Overview:
LGC Biosearch Technologies is a prominent global provider of life science tools, delivering essential components and solutions across rapidly expanding sectors in human healthcare and applied markets. Our extensive product range includes critical instruments for genomic analysis and quality assurance, integral to our clients' workflows and recognized for their exceptional performance and quality.

Our offerings significantly contribute to various customer workflows, facilitating the introduction of innovative diagnostics and therapies, advancing research and development, enhancing food production, and ensuring the continuous monitoring and improvement of food safety, environmental standards, and consumer product quality.

With over 175 years of scientific expertise, LGC has established a legacy of innovation and strategic acquisitions, fostering robust relationships with clients, industry partners, and the global scientific community. Join us in our mission of Science for a Safer World.

Position Summary:

As a Service Engineer, you will prioritize customer satisfaction by engaging directly with our international clientele to troubleshoot technical issues related to equipment and software, enhance operational efficiency, provide training, and support internal production processes. Key responsibilities include collaborating with senior engineers during installations, repairs, and preventative maintenance of laboratory instruments worldwide.

Key Responsibilities:
  • Service Delivery: Provide exceptional service by executing instrument installations, conducting training sessions, performing preventative maintenance, and managing repairs at global trade shows.
  • Operational Support: Offer technical expertise to bolster in-house production and field service needs, including instrument assembly, customer communications, and the creation of training materials and technical documentation.
  • Problem Resolution: Work alongside internal teams to address customer concerns, streamline processes, and ensure the successful completion of service cases to enhance customer satisfaction.
  • Quality Improvement: Actively seek and implement innovative practices to enhance service efficiency and training offerings, while effectively communicating instrument status and customer feedback to relevant teams.
  • Business Development: Contribute to achieving specific service-related performance indicators related to revenue, profitability, and service order volumes, in alignment with our corporate values.
Qualifications:
  • Associate degree or equivalent experience (2-3 years) in a relevant field.
  • Technical background in mechanical, industrial, or electrical disciplines, with a solid understanding of basic engineering principles.
  • Minimum of 2 years of experience in diagnostics and mechanical troubleshooting.
  • Experience in manufacturing or industrial production, preferably in automated environments, with knowledge of process improvement methodologies.
  • Valid driver's license required.

Travel Requirements: This role necessitates approximately 75% domestic and/or international travel.

What We Offer:
  • Competitive salary with performance-based bonuses.
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Flexible spending accounts for healthcare and dependent care.
  • 401(k) retirement plan with employer matching.
  • Company-sponsored short- and long-term disability and life insurance.
  • Flexible work arrangements.
  • Enhanced parental leave and immediate PTO.

About LGC:
LGC Biosearch Technologies is dedicated to providing vital life science tools that empower our clients to enhance safety and quality in their respective fields. Our commitment to innovation and excellence is reflected in our core values: Passion, Curiosity, Integrity, Brilliance, and Respect.

Equal Opportunity Employer:
LGC is committed to fostering a diverse and inclusive workplace where all individuals are valued for their unique talents and contributions.

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