Appointment Coordination Supervisor

1 week ago


Glendale Heights, Illinois, United States Grace Integrated, LLC Full time
Job Overview

As an Appointment Coordination Supervisor, you will play a crucial role in managing the scheduling operations within our organization.

Key Responsibilities
  • Appointment Management: Oversee the scheduling of client appointments to ensure optimal utilization of resources.
  • Conflict Resolution: Address and resolve any scheduling conflicts that may arise.
  • Internal Communication: Distribute office communications related to meetings, conferences, and important deadlines.
  • Staffing Forecasting: Anticipate staffing requirements and assist in vendor management as needed.
  • Client Data Maintenance: Ensure that client information is accurately updated in our systems.
  • Spreadsheet Management: Regularly update and maintain spreadsheets for scheduling purposes.
  • Client Interaction: Respond to inquiries and resolve complaints from clients effectively.
  • Scheduling Audits: Conduct daily audits of scheduling activities to ensure efficiency.
  • Team Leadership: Manage a team of three scheduling professionals.
  • Interdepartmental Collaboration: Facilitate communication with billing and claims departments.
  • Platform Navigation: Efficiently navigate and utilize various client management platforms.
  • Goal Setting: Establish weekly goals for scheduling specific clinicians.
Qualifications
  • Education: Minimum of an Associate's degree; Bachelor's degree preferred.
  • Experience: Proven experience in scheduling or staffing management is essential.
  • Skills: Strong phone communication, time management, and organizational abilities.
  • Technical Proficiency: Familiarity with the following tools is advantageous:
    • Google Sheets
    • Google Forms
    • Email professionalism
    • Excel (preferred)
    • SimplePractice (preferred)
    • ZocDoc (preferred)
Company Overview

Grace Integrated, LLC is a rapidly expanding private mental health practice, dedicated to providing quality care through a team of over 50 clinicians across multiple locations.



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