Patient Relations Coordinator

4 days ago


Arlington Heights, Illinois, United States Bright Light Medical Imaging Full time
Job Summary

Bright Light Medical Imaging is seeking a highly skilled and compassionate Patient Relations Specialist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.

Key Responsibilities
  • Patient Communication: Greet patients professionally and courteously, both in person and over the phone, to ensure a positive first impression.
  • Administrative Support: Assist patients with check-in forms, maintain accurate patient records, and collect and process applicable payments in a timely and efficient manner.
  • Scheduling and Coordination: Schedule and confirm clinical appointments using our medical records platform, Medics Premier, and ensure orders are correctly scheduled.
  • Confidentiality and HIPAA Compliance: Maintain and protect patient information by adhering to the HIPAA Privacy Rule and performing clerical account processing.
  • Team Collaboration: Assist with administrative support in collaborating with internal departmental teams and notify technologists of appointment arrivals.
Requirements
  • Education: High School Diploma or GED Certificate
  • Experience: Relevant prior experience working in a medical or office setting, with prior data entry/word processing experience and medical terminology knowledge a plus.
  • Skills: Professional, positive customer-focused attitude, solid verbal communication skills, and ability to adapt to change quickly.
Benefits
  • Competitive Pay and Growth Opportunities
  • Paid On-Site Training
  • 401(k) with Company Match
  • Multiple Private Health Insurance Options
  • Paid Time Off and Designated Holidays
  • Annual Uniform Allowance
  • Quarterly Appreciation Breakfast/Lunch


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