Program Support Specialist
2 weeks ago
Position Overview
The JFCS of Long Beach/West Orange County is looking for a dedicated and detail-oriented individual to fill the role of Program Assistant. This position requires a proactive and organized individual who thrives in a dynamic environment. The ideal candidate will be a self-motivated professional who values clear communication and collaboration, ensuring smooth operations within the team. This role is essential in fostering connections with older adult survivors and contributing to a supportive workplace culture.
Key Responsibilities
Under the supervision of the Director of the Older Adult Services/Social Work program, the Program Assistant will work closely with the JFCS Older Adult Services/Social Work team to monitor and facilitate the services offered to the community. The primary responsibilities include:
- Program Support: Assist in the management of client services and maintain communication with vendors to resolve any billing discrepancies.
- Financial Assistance Documentation: Ensure accurate documentation for online financial assistance payments and manage expense tracking for grants supporting program services.
- Information and Referral Services: Respond to inquiries and provide essential resources to community members via phone and email.
- Food Assistance Coordination: Process food assistance requests and oversee pantry inventory to support food-insecure individuals.
- Administrative Support: Perform various administrative tasks including printing, filing, and attending necessary meetings to support the OAS/SW team.
Qualifications
- Experience in client or customer service roles.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
- Excellent organizational and time management abilities.
- Ability to work independently and manage multiple priorities effectively.
- Bilingual proficiency in Spanish and English is preferred.
- A valid driver's license and reliable transportation are required.
Application Process
Interested candidates are encouraged to submit a cover letter detailing their qualifications and interest in the position, along with a resume. JFCS is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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