Program Support Specialist

2 weeks ago


Santa Ana, California, United States JFCS of Long BeachWest Orange County Full time

Position Overview

The JFCS of Long Beach/West Orange County is looking for a dedicated and detail-oriented individual to fill the role of Program Assistant. This position requires a proactive and organized individual who thrives in a dynamic environment. The ideal candidate will be a self-motivated professional who values clear communication and collaboration, ensuring smooth operations within the team. This role is essential in fostering connections with older adult survivors and contributing to a supportive workplace culture.

Key Responsibilities

Under the supervision of the Director of the Older Adult Services/Social Work program, the Program Assistant will work closely with the JFCS Older Adult Services/Social Work team to monitor and facilitate the services offered to the community. The primary responsibilities include:

  • Program Support: Assist in the management of client services and maintain communication with vendors to resolve any billing discrepancies.
  • Financial Assistance Documentation: Ensure accurate documentation for online financial assistance payments and manage expense tracking for grants supporting program services.
  • Information and Referral Services: Respond to inquiries and provide essential resources to community members via phone and email.
  • Food Assistance Coordination: Process food assistance requests and oversee pantry inventory to support food-insecure individuals.
  • Administrative Support: Perform various administrative tasks including printing, filing, and attending necessary meetings to support the OAS/SW team.

Qualifications

  • Experience in client or customer service roles.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
  • Excellent organizational and time management abilities.
  • Ability to work independently and manage multiple priorities effectively.
  • Bilingual proficiency in Spanish and English is preferred.
  • A valid driver's license and reliable transportation are required.

Application Process

Interested candidates are encouraged to submit a cover letter detailing their qualifications and interest in the position, along with a resume. JFCS is committed to creating a diverse environment and is proud to be an equal opportunity employer.



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