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Program Support Specialist
2 months ago
Position Overview
The JFCS of Long Beach/West Orange County is in search of a dedicated and detail-oriented individual who thrives in a dynamic work environment. The ideal candidate will possess strong organizational skills, proactive communication abilities, and a collaborative spirit. This role requires a self-motivated individual who can adeptly navigate both broad and specific tasks, ensuring effective prioritization amidst competing responsibilities. A genuine interest in connecting with older adult survivors and fostering a supportive team atmosphere is essential.
Key Responsibilities
Reporting to the Director of the Older Adult Services/Social Work program, the Program Assistant will play a crucial role in interfacing with the JFCS Older Adult Services/Social Work team to monitor and enhance community services. Core responsibilities include:
- Program Support: Assist in the management of various service programs including Financial Assistance, Claims Conference for Holocaust Survivors, Information and Referral, and Food Assistance.
- Claims Conference: Collaborate with the Director to track client services and liaise with vendors to resolve billing discrepancies.
- Financial Assistance Documentation: Ensure accurate documentation for online payments, prepare reimbursement forms, and reconcile credit card statements.
- Information and Referral Services: Handle inquiries and provide essential resources to community members through effective communication.
- Food Assistance: Process requests for food aid and manage pantry supplies to meet community needs.
- Administrative Duties: Support general office functions including printing, filing, and attending meetings, while also assisting with special projects and events.
Qualifications and Skills
- Experience in client service or customer support.
- Knowledge of community resources is advantageous.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
- Strong organizational and time management capabilities.
- Ability to work independently and manage multiple priorities.
- Bilingual proficiency in Spanish and English is preferred.
- Valid driver's license and reliable transportation.
Application Process
Interested candidates are encouraged to submit a cover letter detailing their qualifications and a resume. JFCS is committed to fostering a diverse and inclusive workplace, providing equal employment opportunities to all applicants.
