IT Support Specialist
5 days ago
The Illumination Foundation is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for providing top-notch support and maintenance for our in-house computer systems, desktops, and peripherals.
Key Responsibilities- Install, configure, and troubleshoot computer hardware and software, including desktops, laptops, printers, and other peripherals.
- Provide technical assistance and training to end-users on computer and software operation, as well as other technical issues.
- Perform routine maintenance tasks, such as checking and cleaning of workstations, printers, and peripherals.
- Liaise with third-party support vendors and equipment suppliers as needed.
- Manage and maintain accurate records of service desk requests, including problem-solving processes and resolutions.
- Develop and implement policies for equipment maintenance, setup, and configuration.
- High school graduate or equivalent.
- At least 5 years of current PC Technician and/or Service Desk experience.
- Excellent technical knowledge of PC hardware and networking.
- Hands-on hardware trouble shooting experience.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Current A+ or Network+ Certification.
- Experience in a healthcare setting.
- Medical Insurance funded up to 91% by Illumination Foundation.
- Dental and Vision Insurance.
- Life, AD&D and LTD Insurance funded 100% by Illumination Foundation.
- Employee Assistance Program.
- Professional Development Reimbursement.
- 401K with Company Matching.
- 10 days' vacation PTO/year.
- 6 days sick PTO/year.
- 10 days holiday PTO/year.
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.
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