Collections Specialist
2 weeks ago
Delinquency Resolution Specialist
At OneMain Financial, we're committed to helping our customers succeed in resolving their financial obligations. As a Delinquency Resolution Specialist, you'll play a critical role in arranging for repayment or settlement of account balances, focusing on our existing customers who have long-term relationships with us.
Key Responsibilities:
- Responsible for high-volume collections activities to achieve delinquency goals for an assigned branch
- Work with customers in a consultative manner, negotiating to resolve account matters
- Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
- Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
- Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
- Work with customers in a consultative manner, negotiating to resolve account matters
Requirements:
- High School Diploma or equivalent
Preferred:
- Collections or customer service experience
- Bilingual (language requirement per need)
Benefits:
- Competitive annual salary plus incentives
- Opportunities for career advancement, including leadership roles
- Robust training programs
- Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
- Paid holidays (7 days per year, based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
- Tuition reimbursement
- Employee Stock Purchase Plan (10% share discount)
- Up to 4% matching 401(k)
- Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Robust training programs
- Opportunities for career advancement, including leadership roles
OneMain Financial is the leader in offering nonprime customers responsible access to credit, dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.
In our more than 1,300 branch locations and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures, and extending household budgets. We meet customers where they want to be -- in person, by phone, and online.
At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Key Word Tags:
Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit
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