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Technical Support Specialist

2 months ago

Franklin Park, United States Digital Realty Full time

Job Summary:

The Remote Hands Technician II will assist all Digital Realty customers by providing best-in-class customer and technical support. This role will work with and support all customer demands, which may include:

  • Technical support for equipment and infrastructure
  • Customer experience enhancement through proactive communication and issue resolution
  • Project management and coordination to ensure timely and efficient delivery of services
  • Technology support and maintenance to ensure optimal system performance
  • Property management and maintenance to ensure a safe and secure working environment

Key Responsibilities:

  • Provide technical support and troubleshooting for equipment and infrastructure
  • Assist customers with technical issues and provide solutions
  • Work with customers to identify and prioritize their technical needs
  • Collaborate with internal teams to ensure timely and efficient delivery of services
  • Develop and maintain relationships with customers to ensure high levels of satisfaction

Requirements:

  • Strong technical skills and knowledge of equipment and infrastructure
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team