Technical Support Specialist

2 months ago

Winter Park, United States TEKsystems Full time
Job DescriptionJob Description

Description:

- Job Responsibilities Summary:

Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all University End-Users and Education Affiliates (i.e., Faculty Members, Students, and Staff Members, etc.) who are experiencing a variety of technical-related issues as they use their computers, online platforms, and course related materials. This is an entry level position within a fast-paced call center environments.

- Essential Job Functions

- Tier 1 Support Specialists will engage with End-Users on behalf of our Information Media & Technology Department by answering phone calls, responding to cases/tickets, emails, chat messages, etc. Tier 1 Support Specialists also meet with End-Users virtually or in person to provide assistance when necessary.

- Provide outstanding customer service by maintaining a polite, professional, optimistic, empathetic, and professional tone at all times (this includes, but is not limited to, calls & digital communications, etc.)

- Must be able to communicate effectively, ask appropriate questions to gather information, multitask across various systems, call center applications, and handle a variety of media and content formats.

- Responsible for maintaining a working knowledge of University systems, sites, tools, applications and resources (i.e., Learning Management Systems, Full Sail One, etc.) and feel comfortable helping with hardware/software installation, etc.

- Must always aim to provide a “one call resolution” where possible by analyzing problems in order to determine the quickest and most effective ways to address an end-users concerns.

- Collaborate with other operational, technical, and education support teams to successfully assist with presented issues in a timely manner. Tier 1 Support Specialists must route calls/cases to the appropriate individuals/groups when necessary and must provide a detailed account of the issue(s) being presented (being sure to include any pertinent information about troubleshooting steps taken, etc.)

- Maintain detailed records of daily interactions, installation activities, reported issues, completed solutions, etc. and be able to conduct effective trouble shooting for common computer issues (Internet connectivity, basic computer setup, customization and preferences, software installation, various web browsers, etc..

- Must be able to work both independently and as part of a team. Communicating with our Leadership Team to understand how to effectively prioritize tasks, etc.

- The Technical Support Team may assist with company events, student events, and trainings, etc.

- All Applicants must be able to work flexible schedules and weekends as our Technical Support Department is open 7 days per week from 8am EST - 3am EST (Sunday - Saturday). We offer both Full Time (40 hours per week) and Part Time (20 hours per week) positions.

- Adhere to the policies and procedures as outlined by University and the Technical Support Team.

- Take precautions to safeguard confidential personnel and company information.

- Take precautions to protect Full Sail issued Work Equipment.

- If working remotely, employees must have access to reliable secure internet. We recommend a minimum of 50 to 100 Mbps download speeds for working from home, and at least 10 Mbps upload speeds.

- When working remotely, the Tech Support Agent must have a quiet and private place to work from (safeguarding against noise and distractions).

- Demonstrate a strong commitment to the mission and values of the organization.

- Maintain strict adherence to their work schedule.

- Perform all duties as outlined as well as others that may be assigned by the Technical Support Leadership Team. (The Technical Support Leadership Team reserves the right to restructure responsibilities as necessary to ensure that organizational needs are met).

 

• Competencies

 

o Approach customer interactions with a service-oriented mindset (demonstrating care).

o Excellent verbal and written communication skills (grammar/professionalism, etc.)

o Excellent interpersonal and customer service skills (effective listening skills, conversation skills, etc.)

o Professional and pleasant telephone manner. (tone and candor, etc.)

o The ability to explain technical issues to both technical and non-technical team members or end-users.

o Strong analytical and creative problem-solving skills.

o Ability to grasp technical details, learn quickly, retain many layers of information, and utilize new programs/tools, etc.

o Ability to type an average of 40 or more words per minute with a 95% average for accuracy.

o Ability to multitask; respond to callers whilst creating detailed records outlining the situation, creating cases/tickets, etc. in a fast-paced call center environment.

o Must be comfortable communicating across different mediums such as phone calls, emails, ticketing systems, chat messages, virtual & in-person meetings, etc.

o Must be comfortable and confident working with all types of end-users and navigating difficult conversations.

Skills:

Customer support, Customer service, Troubleshooting, Active directory, Help desk support, Customer service skills, Windows, apple ios, Help desk, Call center, Microsoft, Technical support

Top Skills Details:

Customer support,Customer service,Troubleshooting,Active directory,Help desk support,Customer service skills,Windows,apple ios,Help desk,Call center,Microsoft,Technical support

Additional Skills & Qualifications:

Department Hours: Sunday - Saturday 8:00am - 3:00am EST

o Our agents typically work four (4) ten hour shifts each week and have three days off.

o Candidates should also expect to work one weekend day each week.

 

• Hybrid Call Center Style Position: Our Agents primarily work from home, however they must have the ability to work on campus when the need arises. Some examples of why/when they would be called to work on campus include:

o New Employee Orientation

o New Hire Classroom Training

o Events/Team Meetings, etc.

o Connectivity Issues at Home

 

• Local Candidates Only: Please be advised that we only consider local candidates (Orlando area). They prefer individuals that live within an hour’s drive from campus.

  • Technical Support Specialist

    4 weeks ago

    Winter Park, Florida, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients and end-users.Key ResponsibilitiesProvide first-level technical support to clients and end-users via phone, email, and chat.Troubleshoot...

  • Technical Support Specialist

    4 weeks ago

    Winter Park, Florida, United States TEKsystems Full time

    Company OverviewTEKsystems is a leading provider of technology staffing and services, dedicated to delivering innovative solutions that help our clients achieve their goals.Job DescriptionWe are seeking a highly motivated Technical Support Specialist to join our team in Orlando. As a Technical Support Specialist, you will be responsible for providing...

  • Technical Support Agent

    2 months ago

    Winter Park, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Description- Job Responsibilities Summary:Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all  End-Users and Education Affiliates (i.e., Faculty Members, Students, and Staff Members, etc.) who are experiencing a variety of technical-related issues as they use...

  • Technical Support Specialist

    1 month ago

    Orchard Park, New York, United States Curbell Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Curbell. The successful candidate will be responsible for providing technical assistance to employees regarding computer issues.Key Responsibilities:* Provide timely and effective technical support to employees* Troubleshoot and resolve technical problems* Collaborate with...

  • Technical Support Specialist

    3 weeks ago

    Woodland Park, Colorado, United States Kavaliro Full time

    IT Support Role for KavaliroOur client, Kavaliro, is seeking an experienced IT Support Specialist to join their team. This role will involve providing technical assistance to Executive Teams across multiple sites, working in a Windows and Mac environment.Key Responsibilities:Perform general IT duties/support, including troubleshooting computer hardware and...

  • Technical Support Specialist

    1 month ago

    Tinley Park, Illinois, United States Crown Holdings Full time

    Job SummaryAs a Technical Support Specialist at Crown Holdings, you will be responsible for investigating factory quality problems, customer and consumer complaints using a broad range of skills and techniques. You will provide reports with clear conclusions and recommendations, manage and record work requests using appropriate IT systems, and prioritize...

  • Tech Support Agent

    2 months ago

    Winter Park, United States TEKsystems Full time

    Job DescriptionJob DescriptionFULLY REMOTE BUT HAS TO LIVE WITHIN ORLANDO AREA6 Month(s) Contract Department Hours: Sunday - Saturday 8:00am - 3:00am ESTo Our agents typically work four (4) ten hour shifts each week and have three days off.o Candidates should also expect to work one weekend day each week.o New agents will be assigned the \"late night\"...

  • Radiology Imaging Specialist

    1 month ago

    Winter Park, Florida, United States Healthcare Support Permanent Placement Full time

    Job Title: Radiology Imaging SpecialistJob Summary:Healthcare Support Permanent Placement is seeking a skilled Radiology Imaging Specialist to join their team. As a Radiology Imaging Specialist, you will be responsible for conducting CT scans under the guidance of a Radiologist to aid in diagnosing medical conditions in patients of all ages. This role...

  • Technical Support Specialist

    3 weeks ago

    overland park, United States Russell Tobin Full time

    We are seeking a dedicated Technical Support professional to join our team on a full-time basis. Our ideal candidate is straightforward and possesses hands-on experience in the end-to-end assembly and disassembly of laptops and various hardware components.Duration: 03 months and then permanent. (temp-hire)Job Title: Technical Support AssociateLocation:...

  • Technical Support Specialist

    4 weeks ago

    Overland Park, United States Russell Tobin Full time

    We are seeking a dedicated Technical Support professional to join our team on a full-time basis. Our ideal candidate is straightforward and possesses hands-on experience in the end-to-end assembly and disassembly of laptops and various hardware components.Duration: 03 months and then permanent. (temp-hire)Job Title: Technical Support AssociateLocation:...

  • Technical Support Specialist

    3 weeks ago

    overland park, United States Russell Tobin Full time

    We are seeking a dedicated Technical Support professional to join our team on a full-time basis. Our ideal candidate is straightforward and possesses hands-on experience in the end-to-end assembly and disassembly of laptops and various hardware components.Duration: 03 months and then permanent. (temp-hire)Job Title: Technical Support AssociateLocation:...

  • Technical Support Specialist

    1 month ago

    Orland Park, Illinois, United States Dave & Busters Full time

    Job SummaryAs a Support Technician at Dave & Busters, you will be responsible for the repair and maintenance of the building's games, simulators, and technical equipment. You will deliver an unparalleled Guest experience by providing timely and accurate service, keeping the supervisor fully informed of all problems, and ensuring the best combination of food,...

  • Technical Support Specialist

    4 weeks ago

    Orchard Park, New York, United States Curbell Full time

    Job Summary:This position is responsible for providing technical assistance to Curbell employees regarding computer issues. The ideal candidate will have excellent problem-solving skills and be able to work effectively in a fast-paced environment.Key Responsibilities:Document and track problems to ensure timely resolution.Provide technical support to...

  • Technical Support Specialist

    4 weeks ago

    Overland Park, United States Russell Tobin Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for resolving Tier 1 & basic Tier 2 IT Help Desk tickets.Acts as initial point of contact for technical assistance.Supports the management of IT assets and inventory, tracking equipment and users, including purchasing restock.Deploys and recalls IT equipment as needed, setting up new users and shipping out...

  • Technical Service Desk Specialist

    4 weeks ago

    Brooklyn Park, Minnesota, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking an intermediate-level Technical Service Desk Specialist to support our clients' IT infrastructure needs.Job DescriptionThis is a 6-month contract position with the possibility of extension based on experience and performance. As a Technical Service Desk Specialist, you will be the primary point of contact for level 1 service...

  • Technical Specialist

    5 days ago

    Overland Park, United States GAI Consultants Inc. Full time

    DescriptionGAI is seeking a Technical Specialist 3 (transmission line) to join our Power Delivery team. Required skills include transmission line design experience, critical thinking, problem solving, organization, team-focus, and eagerness to apply learned engineering principles to solve real life problems. The right candidate will be able to work from one...

  • Diagnostic Imaging Specialist

    1 month ago

    Cedar Park, Texas, United States HealthCare Support Full time

    CT Technologist OpportunityHealthCare Support is seeking a skilled CT Technologist for a 13-week contract in Texas. This role offers a unique blend of technical expertise and patient care.Benefits of Working with HealthCare Support:• Immediate enrollment in health insurance• Dental insurance• Life insurance• Employee Assistance Program (EAP)•...

  • Technical Support Specialist

    3 weeks ago

    Overland Park, KS, United States Russell Tobin Full time

    We are seeking a dedicated Technical Support professional to join our team on a full-time basis. Our ideal candidate is straightforward and possesses hands-on experience in the end-to-end assembly and disassembly of laptops and various hardware components.Duration: 03 months and then permanent. (temp-hire)Job Title: Technical Support AssociateLocation:...

  • IT Systems Specialist

    5 days ago

    Winter Park, United States Winter Park Resort Full time

    Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Medical, dental, vision, life, paid parental leave and more for eligible employees Food & beverage and retail discounts Discounted equipment...

  • Document Control Specialist

    1 month ago

    Oak Park, Illinois, United States Edgewater Technical Associates Full time

    Job Description:We are seeking a reliable and qualified individual to join our company as a Document Control Specialist. As part of our team, you will oversee the storage, organization, and disbursal of records and documentation, observing legal guidelines and best practices. You will administer the data management processes of our centralized library,...