Technical Support Specialist

5 days ago


Winter Park, Florida, United States Full Sail University Full time

Job Summary

Full Sail University is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance to students and faculty, troubleshoot technical issues, and ensure seamless support services.

Key Responsibilities

  • Provide technical support to students and faculty via phone, email, and in-person
  • Troubleshoot technical issues related to computer hardware, software, and network connectivity
  • Document all communication and technical issues for future reference
  • Collaborate with other support teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Previous experience in technical support or customer service
  • Working knowledge of Apple operating system and software
  • Familiarity with Windows operating system and basic functions

Work Environment

Work is performed in an office environment. Access, input, and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone.

FSO Support services our students through late night shifts (open daily until 3 a.m.). Specialists must be able to work a flexible schedule including 10 hours per day, 4 days per week. Scheduling and shifts are always subject to change based on the needs of the business.



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