Technical Support Specialist

2 days ago


Winter Park, Florida, United States TEKsystems Full time
Job Description

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our end-users and education affiliates who are experiencing technical-related issues.

Key Responsibilities:

  • Provide technical support via phone, email, and chat to resolve customer issues
  • Collaborate with other teams to resolve complex technical issues
  • Document and track customer interactions and issues
  • Stay up-to-date with new technologies and systems to provide effective support
  • Work in a fast-paced call center environment with a focus on customer satisfaction

Requirements:

  • 1-3 years of experience in a technical support role
  • Excellent customer service and communication skills
  • Ability to work in a team environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Ability to work in a remote environment with occasional on-site work

What We Offer:

  • A competitive hourly rate of $18/hour with overtime pay
  • A comprehensive benefits package, including health, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Opportunities for professional growth and development

How to Apply:

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.



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