Technical Support Specialist
2 days ago
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our end-users and education affiliates who are experiencing technical-related issues.
Key Responsibilities:
- Provide technical support via phone, email, and chat to resolve customer issues
- Collaborate with other teams to resolve complex technical issues
- Document and track customer interactions and issues
- Stay up-to-date with new technologies and systems to provide effective support
- Work in a fast-paced call center environment with a focus on customer satisfaction
Requirements:
- 1-3 years of experience in a technical support role
- Excellent customer service and communication skills
- Ability to work in a team environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to work in a remote environment with occasional on-site work
What We Offer:
- A competitive hourly rate of $18/hour with overtime pay
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Opportunities for professional growth and development
How to Apply:
If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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