Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients and end-users.
Key Responsibilities- Provide first-level technical support to clients and end-users via phone, email, and chat.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Collaborate with internal teams to resolve complex technical issues.
- Document and maintain accurate records of technical issues and resolutions.
- Stay up-to-date with the latest technology trends and advancements.
- 1+ year of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and technical skills.
- Ability to work independently and as part of a team.
- Experience with help desk software and ticketing systems.
- Knowledge of Windows and Mac operating systems.
- Experience with network connectivity and troubleshooting.
- Ability to work flexible hours, including evenings and weekends.
TEKsystems is a leading provider of technology services and solutions. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects all employees.
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