Customer Experience Operations Manager
2 weeks ago
CareOregon is seeking a highly skilled Customer Experience Operations Manager to join our team. As a key member of our Customer Experience department, you will be responsible for implementing and managing customer experience and service operations.
Key Responsibilities:- Lead daily oversight and management of assigned Customer Experience operations teams.
- Develop and mentor the Customer Service team to ensure customers receive exceptional care and service.
- Act as key contact, liaison, and relationship owner with CareOregon Line of Business leaders and other cross-functional leaders.
- Collaborate with internal departments in short- and long-term planning activities to ensure progressive and effective operations of the assigned Line of Business or supported internal departments.
- Ensure CareOregon complies with all contractual and regulatory requirements for the Contact Center operations.
- Minimum 4 years' experience in insurance or health care customer service operations, managed care operations, medical clinic operations, or related work in a health care organization.
- Strong understanding of contact center operations and performance improvement.
- Ability to effectively convey organizational mission, vision, and goals ensuring integration into strategic plans and initiatives.
- Excellent leadership abilities, including team building, staff development, and mentoring skills.
- Strong statistical and data analysis skills.
- Excellent written and verbal communication skills.
This is a fully remote position, but you must reside in one of the listed 9 states. The ideal candidate will have a strong understanding of customer service functions, managed care, and publicly financed health care stewardship principles.
CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment. We are an equal opportunity employer and consider all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
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Customer Experience Operations Manager
2 weeks ago
Portland, Oregon, United States CareOregon Full timeJob Title: Customer Experience Operations ManagerCareOregon is seeking a highly skilled Customer Experience Operations Manager to join our team. As a key member of our Customer Experience department, you will be responsible for implementing and managing customer experience and service operations.Key Responsibilities:Lead daily oversight and management of...
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Customer Experience Manager
1 week ago
Portland, Oregon, United States Michaels Stores, Inc. Full timeJob SummaryMichaels Stores, Inc. is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing store recovery standards, maintaining a customer-centric shopping experience, and ensuring compliance with company policies...
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Pizza Operations Manager
3 days ago
Portland, Oregon, United States Bamboo Group Operations LLC Full timeCompany OverviewSizzle Pie, an independent pizzeria, is a never-ending pizza party where everyone is welcome. We serve East Coast style slices and pies with a healthy blend of West Coast flair, turning the freshest, highest-quality ingredients into tried-and-true classics.SalaryThe salary for this role is $55,000 - $60,000 per year, depending on experience....
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Customer Experience Manager
4 weeks ago
Portland, Oregon, United States AWTB Full timeCustomer Experience ManagerWe are seeking a highly motivated and detail-oriented Customer Experience Manager to join our team at AWTB. As a key member of our travel team, you will play a crucial role in building itineraries, crafting emails, and arranging concierge services for our clients.ResponsibilitiesSupport in writing emails to clients to ensure...
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Customer Experience Liaison
1 month ago
Portland, Oregon, United States ReVision Energy Full timeAbout ReVision EnergyWe are a 100% employee-owned company and a Certified B Corp, dedicated to leading our community in solving environmental problems caused by fossil fuels while alleviating economic and social injustice.About the PositionThe Customer Experience Specialist is a key role in our organization, responsible for providing an exceptional customer...
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Customer Experience Champion
1 day ago
Portland, Oregon, United States BlueVolt Full timeBlueVolt is an innovative e-Learning company that plays a pivotal role in enhancing our customers\' day-to-day business operations, culture, and long-term growth. We simplify and centralize all aspects of digital and in-person training to ensure seamless training can be accessed anywhere, at any time, through our proprietary SaaS solution.Why work at...
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Customer Experience Representative
4 days ago
Portland, Oregon, United States AccorHotel Full timeCustomer Experience RepresentativeAt AccorHotel, we're seeking a Customer Experience Representative to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Provide personalized service to guests, addressing their needs and concerns in a...
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Customer Success Revenue Operations Manager
4 weeks ago
Portland, Oregon, United States ZoomInfo Technologies LLC Full timeJob Title: Customer Success Revenue Operations ManagerWe are seeking a highly skilled Customer Success Revenue Operations Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Revenue Operations team, you will play a critical role in driving customer success and revenue growth.Key Responsibilities:Develop and maintain the Customer...
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Guest Experience Manager
4 weeks ago
Portland, Oregon, United States Azul Hospitality Full timeJob Title: Guest Experience ManagerWe are seeking a highly skilled Guest Experience Manager to join our team at Azul Hospitality. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing top-notch customer service.Key...
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Customer Experience Ambassador
1 week ago
Portland, Oregon, United States British Swim School of Vancouver-South Portland Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at British Swim School of Vancouver-South Portland. As a key member of our team, you will play a critical role in providing an exceptional customer experience for our students and their families.Key Responsibilities:Welcoming students and parents/guardians to the...
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Customer Experience Ambassador
1 week ago
Portland, Oregon, United States British Swim School Full timeCustomer Experience SpecialistJoin our team of dedicated professionals at British Swim School, where we strive to make a lasting impact in our communities by promoting water safety and a lifelong love of the water.We are seeking a highly motivated and customer-focused individual to fill the role of Customer Experience Specialist, also known as a Deck...
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Customer Experience Liaison
5 days ago
Portland, Oregon, United States Elite Management Group Inc. Full timeJob DescriptionWe are seeking a skilled Communications & Customer Engagement Associate to join our team at Elite Management Group Inc. Our mission is to provide exceptional customer service and support to our clients and their customers.Key Responsibilities:Develop and maintain strong relationships with customers through active listening and effective...
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Customer Experience Agent
2 weeks ago
Portland, Oregon, United States TriMet Full timeJob Title: Customer Experience AgentWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent. In this role, you will be responsible for providing exceptional customer service to our passengers, responding to their inquiries, and resolving any issues they may have.Key Responsibilities:Provide accurate and...
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Customer Experience Representative
1 week ago
Portland, Oregon, United States British Swim School of Vancouver-South Portland Full timeJob OverviewAt British Swim School, we're seeking a skilled Customer Experience Specialist to join our team. As a key member of our poolside staff, you'll play a vital role in delivering exceptional customer service and ensuring a safe and enjoyable experience for our students and their families.ResponsibilitiesSet up and break down the pool deck area before...
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Customer Experience Representative
4 days ago
Portland, Oregon, United States British Swim School Full timeAbout the Role:The Customer Experience Specialist, also known as a Deck Ambassador, plays a critical role in providing an excellent customer experience at our swim school. This position is perfect for individuals who enjoy working with children and are passionate about water safety.Responsibilities:Setting up and breaking down the pool deck area before and...
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Assistant General Manager
2 weeks ago
Portland, Oregon, United States Bamboo Group Operations LLC Full time{"h1": "Assistant General Manager", "h2": "Join Our Team", "p": "We are seeking a highly motivated and experienced Assistant General Manager to join our team at The Moda Center. As a key member of our management team, you will be responsible for upholding all facets and levels of restaurant operations and overall vibe. Responsibilities: * Provide customer...
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Customer Experience Product Owner
1 month ago
Portland, Oregon, United States Freedom Financial Network Full timeJob Title: Customer Experience Product Owner Job Description: Freedom Financial Network is a leading digital personal finance company, built to help people. We believe in treating people like humans, not account numbers. Our mission is to help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and...
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Customer Success and Operations Specialist
3 weeks ago
Portland, Oregon, United States SOTTOS Full timeJob Title: Customer Success and Operations SpecialistWe are seeking a highly organized and customer-focused individual to join our team at SOTTOS Group Inc. as a Customer Success and Operations Specialist. This hybrid role will involve working closely with the team to ensure the smooth management of customer inquiries, order processing, and logistical...
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Customer Experience Team Member
2 months ago
Portland, Oregon, United States Michaels Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized and visually appealing store environment.Key...
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Customer Experience Representative
1 week ago
Portland, Oregon, United States TriMet Full timeJob Title: Customer Experience RepresentativeTriMet is seeking a Customer Experience Representative to provide exceptional customer service to our customers. As a Customer Experience Representative, you will be responsible for providing accurate information to customers regarding TriMet's services, including trip planning, fare information, and general...