Customer Success Revenue Operations Manager
3 weeks ago
We are seeking a highly skilled Customer Success Revenue Operations Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Revenue Operations team, you will play a critical role in driving customer success and revenue growth.
Key Responsibilities:- Develop and maintain the Customer Success strategy roadmap, focusing on optimized processes that lead to improved customer experiences and outcomes.
- Collaborate with the Business Technologies team to define and implement Gainsight requirements, ensuring the system effectively supports customer success operations and initiatives.
- Utilize data analysis to identify trends, bottlenecks, and performance gaps in customer success operations, translating insights into actionable recommendations for process improvements.
- Own the customer success intake and prioritization process, integrating feedback from stakeholders to ensure alignment with overall business goals.
- Work closely with Customer Success, Enablement, Product Marketing, and other teams to execute programs focused on customer onboarding, adoption, and support.
- 3+ years of experience in Customer Success Operations or related roles within a SaaS company.
- BA/BS degree in a finance or business-oriented field or equivalent practical experience.
- Proven experience with Gainsight or similar customer success platforms, demonstrating the ability to drive customer engagement and satisfaction.
- Strong analytical skills to identify trends and translate data into actionable insights for process improvements.
- Excellent communication and organizational skills, with a proactive approach to project management.
ZoomInfo is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. We deliver accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Our platform helps businesses increase efficiency, consolidate technology stacks, and align their sales and marketing teams.
We are proud to be an Equal Opportunity Employer, committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law.
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