Customer Experience Ambassador

4 weeks ago


Portland, Oregon, United States British Swim School Full time
Customer Experience Specialist

Join our team of dedicated professionals at British Swim School, where we strive to make a lasting impact in our communities by promoting water safety and a lifelong love of the water.

We are seeking a highly motivated and customer-focused individual to fill the role of Customer Experience Specialist, also known as a Deck Ambassador. This position plays a critical role in providing an exceptional customer experience at our swim school.

Key Responsibilities:

  • Setting up and breaking down the pool deck area before and after each shift.
  • Checking water chemistry and temperature prior to swim lessons.
  • Welcoming students and parents/guardians to the pool deck area.
  • Answering customers' questions about their account, their child's progress, or about the program.
  • Assisting swim instructors and managers when needed during swim lessons.
  • Posting media content and monitoring social media platforms.

Requirements:

  • Excellent interpersonal communication and organizational skills.
  • Have a responsible and professional demeanor.
  • Preferred qualifications include 1+ years of customer service experience and Lifeguarding/First Aid/CPR/AED Certification(s), which may be obtained during training.

We offer a competitive hourly rate of $17.00 and a flexible schedule with shifts typically running on weeknights from 3-8:30 pm and on weekends from 12:15-6 pm. If you are passionate about making a difference in your community and providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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