Customer Experience Ambassador

10 hours ago


Portland, Oregon, United States British Swim School Full time
Customer Experience Specialist

Join our team of dedicated professionals at British Swim School, where we strive to make a lasting impact in our communities by promoting water safety and a lifelong love of the water.

We are seeking a highly motivated and customer-focused individual to fill the role of Customer Experience Specialist, also known as a Deck Ambassador. This position plays a critical role in providing an exceptional customer experience at our swim school.

Key Responsibilities:

  • Setting up and breaking down the pool deck area before and after each shift.
  • Checking water chemistry and temperature prior to swim lessons.
  • Welcoming students and parents/guardians to the pool deck area.
  • Answering customers' questions about their account, their child's progress, or about the program.
  • Assisting swim instructors and managers when needed during swim lessons.
  • Posting media content and monitoring social media platforms.

Requirements:

  • Excellent interpersonal communication and organizational skills.
  • Have a responsible and professional demeanor.
  • Preferred qualifications include 1+ years of customer service experience and Lifeguarding/First Aid/CPR/AED Certification(s), which may be obtained during training.

We offer a competitive hourly rate of $17.00 and a flexible schedule with shifts typically running on weeknights from 3-8:30 pm and on weekends from 12:15-6 pm. If you are passionate about making a difference in your community and providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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