Customer Experience Manager
4 weeks ago
Michaels Stores, Inc. is seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing store recovery standards, maintaining a customer-centric shopping experience, and ensuring compliance with company policies and procedures.
Key Responsibilities
Manage and deliver effective front-end operations and expectations
Maintain store recovery standards to deliver our Brand Promises
Deliver friendly customer service and assist customers with their needs
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
Ensure all front-end policies and procedures are followed and achieve key performance indicators (KPIs)
Plan and lead the execution of class and in-store events in accordance with Company programs
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
Train, observe, and coach the customer experience team to achieve results and support Talent Development
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Requirements
Retail management experience preferred
Ability to move throughout the store and lift heavy boxes
Ability to access high shelves by ladder or similar equipment
Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
Michaels Stores, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
-
Customer Experience Champion
3 weeks ago
Portland, Oregon, United States BlueVolt Full timeBlueVolt is an innovative e-Learning company that plays a pivotal role in enhancing our customers\' day-to-day business operations, culture, and long-term growth. We simplify and centralize all aspects of digital and in-person training to ensure seamless training can be accessed anywhere, at any time, through our proprietary SaaS solution.Why work at...
-
Customer Experience Ambassador
1 month ago
Portland, Oregon, United States British Swim School of Vancouver-South Portland Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at British Swim School of Vancouver-South Portland. As a key member of our team, you will play a critical role in providing an exceptional customer experience for our students and their families.Key Responsibilities:Welcoming students and parents/guardians to the...
-
Customer Experience Liaison
4 weeks ago
Portland, Oregon, United States Elite Management Group Inc. Full timeJob DescriptionWe are seeking a skilled Communications & Customer Engagement Associate to join our team at Elite Management Group Inc. Our mission is to provide exceptional customer service and support to our clients and their customers.Key Responsibilities:Develop and maintain strong relationships with customers through active listening and effective...
-
Customer Experience Coordinator
5 days ago
Portland, Oregon, United States Marshalls Full timeJob Title: Customer Experience CoordinatorJob Summary: We are seeking a Customer Experience Coordinator to join our team at Marshalls. As a Customer Experience Coordinator, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates at the front of the store, and ensuring prompt and courteous customer service.Key...
-
Customer Experience Representative
4 weeks ago
Portland, Oregon, United States British Swim School Full timeAbout the Role:The Customer Experience Specialist, also known as a Deck Ambassador, plays a critical role in providing an excellent customer experience at our swim school. This position is perfect for individuals who enjoy working with children and are passionate about water safety.Responsibilities:Setting up and breaking down the pool deck area before and...
-
Customer Experience Representative
4 weeks ago
Portland, Oregon, United States AccorHotel Full timeCustomer Experience RepresentativeAt AccorHotel, we're seeking a Customer Experience Representative to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Provide personalized service to guests, addressing their needs and concerns in a...
-
Customer Experience Representative
4 weeks ago
Portland, Oregon, United States TriMet Full timeJob Title: Customer Experience RepresentativeTriMet is seeking a Customer Experience Representative to provide exceptional customer service to our customers. As a Customer Experience Representative, you will be responsible for providing accurate information to customers regarding TriMet's services, including trip planning, fare information, and general...
-
Customer Experience Ambassador
1 month ago
Portland, Oregon, United States CLEAR Full timeCustomer Experience AmbassadorAt CLEAR, we're looking for a skilled Customer Experience Ambassador to join our team. As a key member of our team, you will be responsible for creating seamless experiences for our members. Your primary focus will be on providing exceptional customer service, engaging with members, potential customers, and general travelers....
-
Customer Experience Ambassador
4 weeks ago
Portland, Oregon, United States Marriott Full timeUnlock Your Potential at Marriott HotelsMarriott Hotels is a global leader in hospitality, with over 6,000 properties worldwide. We're committed to delivering exceptional guest experiences and are seeking a talented individual to join our team as a Guest Experience Expert.About the RoleAs a Guest Experience Expert, you'll have the opportunity to work with a...
-
Store Advisor
4 weeks ago
Portland, Oregon, United States ON Services Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Portland Store team as a Store Advisor. As a key member of our retail team, you will be responsible for delivering exceptional customer service, embodying On's core values, and promoting our brand philosophy.Key Responsibilities:Provide personalized customer service,...
-
Retail Sales Associate
4 weeks ago
Portland, Oregon, United States Vuori, Inc. Full timeJob DescriptionVuori, Inc. is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key Responsibilities:Customer Experience: Create an unforgettable...
-
Territory Sales Manager
4 weeks ago
Portland, Oregon, United States Atlas Copco Compressors LLC -North America Customer Center Full timeProduct Sales - The Sales Representative is responsible for growing Atlas Copco's market share in rotary screw air compressor, centrifugal air compressor, air treatment and nitrogen generation new equipment product lines. They will work closely with a peer aftermarket sales representative to provide high customer satisfaction to clients.The Sales...
-
Retail Sales Associate
4 weeks ago
Portland, Oregon, United States Vuori, Inc Full timeJob DescriptionVuori, Inc is seeking a Retail Sales Associate to join our team in delivering exceptional customer experiences and communicating our brand values through insightful product knowledge and a happy, optimistic outlook.Create an Unforgettable Customer ExperienceForge lasting relationships with customers by providing timely, authentic, and engaging...
-
Retail Sales Associate
3 weeks ago
Portland, Oregon, United States Vuori, Inc. Full timeVuori Retail Sales Associate Job DescriptionIn this exciting role, you will be the face of Vuori, providing exceptional customer experiences and showcasing our brand values through expert product knowledge and a positive attitude.Key Responsibilities:Create Unforgettable Customer Experiences:Build lasting relationships with customers.Collaborate with the...
-
Customer Service Manager
1 month ago
Portland, Oregon, United States SERVPRO of Southwest Portland Full timeJob Title: Customer Service ManagerAt SERVPRO of Southwest Portland, we are seeking a highly skilled and customer-focused Customer Service Manager to join our team.Job Summary:The Customer Service Manager is responsible for overseeing the customer service team and ensuring that our customers receive exceptional service. This role requires strong leadership...
-
Sales Associate
1 month ago
Portland, Oregon, United States Comoto Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Cycle Gear. As a Sales Associate, you will be responsible for providing an exceptional shopping experience for our customers, maintaining a strong sense of product knowledge, and delivering exceptional customer service.Key ResponsibilitiesProvide every...
-
Seasonal Sales Associate
4 weeks ago
Portland, Oregon, United States Anthropologie Full timeCustomer Experience SpecialistAt Anthropologie, we're seeking a Seasonal Sales Associate to contribute to driving sales through providing a genuine and unique experience to each customer. As a key member of our sales team, you will be responsible for initiating genuine conversations to engage with customers in a personalized way, making all customers feel...
-
Senior Manager Customer Success Management
4 weeks ago
Portland, Oregon, United States Fusionops Full timeSenior Manager Customer Success ManagementFusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function as you're the primary owner of the recurring relationship with...
-
Sales Associate
4 weeks ago
Portland, Oregon, United States Anthropologie Full timeCustomer ExperienceAs a Sales Associate at Anthropologie, you will be responsible for providing a genuine and unique experience to each customer. This includes initiating conversations to engage with customers in a personalized way, making them feel welcome, heard, and valued.Teamwork + CommunicationYou will build productive relationships with peers, ask for...
-
Customer Service Manager
4 weeks ago
Portland, Oregon, United States Compass Group USA Full timeJob SummaryAs a key member of our team, you will be responsible for ensuring exceptional customer service and driving sales growth in our retail operations. This role requires a strong focus on client relationships, sales strategy, and operational excellence.Key Responsibilities:Develop and implement sales strategies to drive revenue growth and improve...