Customer Experience Representative
4 weeks ago
About the Role:
The Customer Experience Specialist, also known as a Deck Ambassador, plays a critical role in providing an excellent customer experience at our swim school. This position is perfect for individuals who enjoy working with children and are passionate about water safety.
Responsibilities:
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcoming students and parents/guardians to the pool deck area.
- Answering customers' questions about their account, their child's progress, or about the program.
- Assisting swim instructors and managers when needed during swim lessons.
- Posting media content and monitoring social media platforms.
Requirements:
- Excellent interpersonal communication and organizational skills.
- A responsible and professional demeanor.
- Preferred qualifications include 1+ years of customer service experience and lifeguarding/first aid/CPR/AED certification.
About Us:
At British Swim School, we strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second.
Compensation:
$17.00 per hour
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.
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