Patient Services Associate

3 weeks ago


Philadelphia, Pennsylvania, United States Jefferson Health Full time
Job Summary

As a Patient Services Associate at Jefferson Health, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support. This is a Per Diem (as needed) position with scheduled hours between 8am-5pm, Monday through Friday.

Key Responsibilities
  • Process check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
  • Greet and interact with patients/visitors in a professional manner, on phone or in person.
  • Maintain efficient flow of practice and escalate patient and/or provider concerns as appropriate.
  • Adhere to HIPAA privacy and security requirements. Ensure compliance with all applicable federal, state, and local regulatory standards.
  • Other duties as requested or assigned.
Requirements

Education: HS Diploma or equivalent required.

Experience: Customer service and/or patient facing healthcare experience preferred.

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

About Jefferson Health

Nationally ranked, Jefferson Health is reimagining health care and higher education to create unparalleled value. Jefferson Health is more than 42,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.

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