Patient Services Associate II, Infusion Therapy Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States Jefferson Health Full time

The Patient Services Associate II plays a vital role in enhancing the patient experience by processing arrival and departure activities with courtesy and professionalism. They verify insurance, referrals, and patient demographic information, ensuring a seamless flow of patients to examination rooms. This role supports the delivery of the Jefferson Experience by prioritizing prompt and courteous treatment of all patients and visitors. The Patient Services Associate II interacts with co-workers, visitors, and other staff in a manner consistent with Jefferson's values. They process check-in and check-out activities, schedule patient appointments via EPIC, and maintain efficient practice flow. This role requires adherence to HIPAA privacy and security requirements and ensures compliance with all applicable federal, state, and local regulatory standards.

Key Responsibilities:
  • Process arrival and departure activities with courtesy and professionalism
  • Verify insurance, referrals, and patient demographic information
  • Support delivery of the Jefferson Experience
  • Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson's values
  • Process check-in and check-out activities
  • Schedule patient appointments via EPIC
  • Maintain efficient practice flow

Jefferson Health is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.



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