Corporate Contact Center Representative
3 weeks ago
About the Role
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Jack Henry & Associates. As a key member of our Contact Center, you will be responsible for providing exceptional support to our clients and internal stakeholders.
Key Responsibilities
- Assess and address customer inquiries and issues in a timely and professional manner.
- Research and resolve complex customer problems, escalating issues as necessary.
- Monitor and respond to customer calls, emails, and other communication channels.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction.
Requirements
- 1+ year of experience in a customer-facing role, preferably in a call center or customer service environment.
- Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Proficiency in Microsoft Office and other productivity tools.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A comprehensive training program, with ongoing support and coaching.
- A collaborative and inclusive team culture, with opportunities to make a meaningful impact.
Why Join Us?
At Jack Henry & Associates, we are committed to delivering exceptional customer experiences and building long-term relationships with our clients. We value our employees and offer a range of benefits and opportunities to support their growth and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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