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Customer Service Representative II
2 months ago
American National is seeking a talented Customer Service Representative II to join our Claims Customer Service Division. As a key member of our team, you will be responsible for providing exceptional customer service, resolving claims, and ensuring a seamless experience for our clients.
Key Responsibilities- Handle incoming calls from toll-free numbers regarding multiple lines of business for Claims.
- Gather information from callers to assist clients with their specific needs or purposes of the call.
- Provide information to the correct department or organization based on their evaluation of the information obtained.
- Set up claims and verify coverages to provide initial services to assist with the customers' immediate needs.
- Educate the caller about damage mitigation and escalate the call in appropriate circumstances.
- Make a basic assessment of fault to qualify a claim for method of inspection or applicability of rental coverage.
- Assist the client in taking appropriate steps to get their vehicle moved to a safe location for inspection of damages.
- High School Diploma (required)
- Minimum of two years customer service experience.
- Excellent written and verbal communication skills (bilingual skills helpful)
- Prior customer service and/or call center experience (strongly preferred)
- Strong technical aptitude; training and experience with Microsoft Office products (preferred)
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers, and business partners since 1905. We are committed to providing a flexible and supportive work environment that allows our team members to thrive.
We offer a comprehensive benefits package, including medical, dental, vision, and basic life insurance, as well as a 401(k) plan and paid time off. Our company culture is built on our values of Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE). We are dedicated to creating a work environment that is inclusive, supportive, and empowering.
