Client Relations Representative

2 weeks ago


Springfield, Illinois, United States Hertz Full time
Position Overview:

The Client Relations Representative is dedicated to delivering exceptional customer service that fosters satisfaction and loyalty, cultivating an environment where team members are empowered to excel in service delivery.


This role is pivotal in ensuring first contact resolution and enhancing the customer interaction experience. The representative will promptly address and resolve customer inquiries at the service counter, maintaining the highest standards of hospitality and professionalism.


As the primary liaison for the Net Promoter Score (NPS) initiatives, this position involves updating and communicating performance metrics and strategic decisions related to NPS. Analyzing NPS feedback will be essential to identify areas for improvement and implementing action plans to elevate guest satisfaction.


Furthermore, the representative will enhance service quality by guiding and assisting team members in understanding customer needs, providing constructive feedback, and offering individualized coaching as necessary. Compliance with corporate policies and procedures will be a critical responsibility to ensure all staff adhere to established standards.


Compensation:
Starting pay is $16.50

Qualifications:
- A minimum of 3 years of proven experience in customer service, with a background in operations and sales preferred.
- Experience in the rental car industry is advantageous.
- Outstanding customer service abilities.
- Strong verbal and written communication skills.
- Excellent relationship-building and leadership capabilities.
- Proficient problem-solving and decision-making skills.

Benefits and Perks:
Joining our organization means you will have the opportunity to Drive your Potential and Power your Passion. Here are some of the perks and discounts available:
- Up to 40% off the base rate of any standard rental.
- Options for Medical, Dental & Vision plans.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for you and your family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs, including Pet, Legal/Identity Theft, and Critical Illness.
- Additional perks and discounts on Theme Park Tickets, Gym memberships, and more.


The Hertz Corporation operates several well-known car rental brands globally, serving a vast network of corporate and franchise locations.


At Hertz, we are committed to fostering a culture of diversity and inclusion. We actively promote equal employment opportunities and encourage individuals to apply based on their unique characteristics.


EOE, including disability/veteran

  • Springfield, Illinois, United States Abacus CPAs Full time

    Position OverviewClient Relations Specialist – Company: Abacus CPAs, LLCLocation: Springfield, MOThis role requires in-office attendance.Employment Type: Full-time, 40 hours per week, Monday to Friday, 8 am – 5 pm. Overtime may be necessary during peak periods.Compensation: $17-$19/hourBenefits: 401K, Dental, Vision, and Life InsuranceRole Summary:As a...


  • Springfield, Illinois, United States Steven Clark American Family Insurance Full time

    Job OverviewBenefits:Performance-based bonusesAttractive salary packageComprehensive dental coverageCareer advancement opportunitiesPaid leaveProfessional training and developmentVision care benefitsPosition SummaryThe Sales Representative position is responsible for marketing, prospecting, and selling a variety of American Family Insurance products across...


  • Springfield, Illinois, United States Corporation Service Company Full time

    Position Overview As a Customer Service Representative, you will play a crucial role in ensuring client satisfaction and fostering positive relationships. Key Responsibilities: Handle inbound and outbound communications with business clients. Deliver exceptional service to both internal and external stakeholders. Follow up diligently on all client...


  • Springfield, Illinois, United States Corporation Service Company Full time

    Position Overview As a Customer Service Representative, you will play a vital role in ensuring client satisfaction and fostering positive relationships with our business partners. Key Responsibilities: Handle incoming and outgoing business communications with professionalism. Deliver exceptional service to both internal teams and external clients. Follow up...


  • Springfield, Illinois, United States NTT America Solutions, Inc. Full time

    About NTT America Solutions, Inc.NTT America Solutions, Inc. is a leading global innovator in business and technology services, dedicated to delivering exceptional value to our clients and society.Position OverviewWe are in search of a dedicated Senior Client Manager who possesses a strong business development orientation to steer the strategic trajectory of...


  • Springfield, Illinois, United States Bug Zero Full time

    Client Relations / Inside Sales Specialist At Bug Zero, we have dedicated over 30 years to the Pest Control industry, driven by our passion for excellence in service. Our mission revolves around safeguarding our clients' homes and businesses while fostering strong relationships. As a Client Relations Specialist, you will spend the majority of your time...


  • Springfield, Illinois, United States City of Springfield MO Full time

    Join the Springfield-Greene County Park Board as a vital member of our esteemed Parks and Recreation division. We offer a range of roles focused on customer engagement and front desk operations. Opportunities Available: Customer Service RepresentativeFront Desk AttendantService Support AssociatePro Shop AssistantOperations StaffSales and Retail Associate...


  • Springfield, Illinois, United States City of Springfield MO Full time

    Join the Springfield-Greene County Park Board as a vital member of our esteemed Parks and Recreation team. We offer a range of opportunities focused on customer interaction and front desk operations. Available Positions: Customer Service Representative Front Desk Attendant Service Support Associate Pro Shop Staff Operations Assistant Sales Associate Retail...


  • Springfield, Illinois, United States Corporation Service Company Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Service Representative. As a key member of our business solutions team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to...


  • Springfield, Illinois, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeDomino's Franchise is seeking dedicated individuals for the role of Customer Service Representative. We offer both Part-Time and Full-Time positions with flexible scheduling options suitable for students and those with other obligations.Availability for evening and weekend shifts is essential.Applicants must be at...


  • Springfield, Illinois, United States Springfield Skilled Care Center Full time

    Become a vital part of our team at Springfield Skilled Care Center:At Springfield Skilled Care Center, we are committed to delivering exceptional care to our residents. We seek individuals who are enthusiastic about senior living and are dedicated to excellence in their roles. By joining our team, you will benefit from resources and advantages typically...


  • Springfield, Illinois, United States Corporation Service Company Full time

    Position Overview:The Client Service Representative - Account Specialist plays a crucial role in ensuring exceptional service delivery to our clients. This position is open to candidates across the United States, offering flexibility for both onsite and remote work arrangements. About Us:At Corporation Service Company, we pride ourselves on being a...


  • Springfield, Illinois, United States T-Mobile US, Inc. Full time

    Join T-Mobile US, Inc. as a Customer Service Account Associate At T-Mobile, we prioritize your growth and well-being. Our comprehensive Total Rewards Package is designed to ensure that our employees receive the same exceptional care we extend to our customers. As a valued member of our team, you will benefit from a competitive base salary along with a robust...

  • Travel Nurse RN

    3 days ago


    Springfield, Illinois, United States HealthEcareers - Client Full time

    About the JobHealthEcareers - Client is seeking a skilled Home Health Registered Nurse to join their team as a Travel Nurse RN. This is a fantastic opportunity for a dedicated and compassionate nurse to provide high-quality patient care in a home health setting.Job ResponsibilitiesProvide comprehensive home health care services to patients in need of medical...


  • Springfield, Illinois, United States Financial Growth Partners Full time

    Job OverviewPosition Summary:Are you dedicated to making a positive impact in the lives of others?We are seeking compassionate, dynamic, and seasoned Advisors to enhance our team in the Mid-Atlantic region, aligning with individuals who share our core values and vision. The role of Wealth Management Advisor is centered around investment-related sales, with a...


  • Springfield, Illinois, United States Aurora Enterprises Full time

    Aurora Enterprises is seeking a highly skilled and experienced Sales Representative to join our team in Frankfurt am Main. As a Sales Representative, you will be responsible for processing ticket orders, issuing and sending paper tickets and eTickets, and handling ticket complaints and payment returns.Key Responsibilities:Process ticket orders in the...


  • Springfield, Illinois, United States HealthEcareers - Client Full time

    Job Summary:We are seeking a skilled Electrophysiology Lab Nurse to join our team at HealthEcareers - Client. As an Electrophysiology Lab Nurse, you will be responsible for providing high-quality patient care in a fast-paced electrophysiology lab environment.Key Responsibilities:Conduct electrophysiology studies (EPS) and procedures, including cardiac...


  • Springfield, Illinois, United States Molina Healthcare Full time

    Job Overview***Remote position; candidates must reside in Illinois***Position SummaryMolina Healthcare is seeking a dedicated professional to oversee our Provider Relations operations. This role is crucial for ensuring network development, maintaining network adequacy, and providing training and education to our providers. The successful candidate will align...


  • Springfield, Illinois, United States NTT America Solutions, Inc. Full time

    About NTT America Solutions, Inc.NTT America Solutions, Inc. is a leading global innovator in business and technology services, recognized for our commitment to excellence and innovation. We strive to make a significant impact on our clients and society.Your RoleWe are looking for a dedicated Senior Client Manager with a strong focus on new business...


  • Springfield, Illinois, United States Springfield Clinic Full time

    The Payer Relations Manager is responsible for assisting with the financial and administrative oversight of payer relations and contracting with commercial payers on behalf of Springfield Clinic. Works closely with departmental staff and Clinic physicians to develop and maintain a portfolio of participating network contracts. Ensures internal support is...