Fitness Center Representative

6 days ago


Springfield, Illinois, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and enthusiastic Member Services Representative to join our team at Planet Fitness. As a key member of our club team, you will be responsible for delivering an exceptional experience to our members, ensuring they feel welcome and supported in achieving their fitness goals.

Key Responsibilities
  • Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
  • Ensure the club is maintained to the highest standards of cleanliness and organization, creating a welcoming environment for members.
  • Assist with member enrollment, fitness classes, and other club responsibilities, promoting a positive and engaging experience for all members.
  • Work collaboratively with the team to achieve sales and membership goals, while maintaining a focus on member satisfaction and retention.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with the latest fitness trends and best practices.
Requirements
  • High school diploma or equivalent required.
  • Ability to work a varied schedule, including weekends and holidays.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to lift up to 50 pounds and stand for long periods.
  • Passion for helping others and a commitment to delivering exceptional member experiences.
About Planet Fitness

Planet Fitness is a rapidly growing fitness club chain with a mission to provide a welcoming and non-intimidating environment for people of all fitness levels. We are committed to delivering exceptional member experiences and promoting a culture of inclusivity and respect.



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