Home Care Office Coordinator
3 weeks ago
We are seeking an experienced Senior Operations Manager to lead our home care office in Pleasanton, CA. The ideal candidate will have a strong background in home care operations and be able to manage client-caregiver matching, scheduling, compliance, and accounting.
The successful candidate will also oversee payroll, billing, and client invoicing, while maintaining accurate digital and physical records. Additionally, they will lead recruitment, onboarding, and office culture development, as well as monitor client satisfaction and drive process improvements.
This is an exciting opportunity for someone eager to learn and grow in a dynamic startup environment. If you have a knack for listening, empathy, and problem-solving, and are customer-focused with the ability to foster relationships and manage conflicts effectively, we encourage you to apply.
Key Responsibilities:
- Manage client-caregiver matching and daily scheduling
- Lead administrative functions, including scheduling, compliance, and accounting
- Oversee payroll, billing, and client invoicing
- Maintain accurate digital and physical records
- Lead recruitment, onboarding, and office culture development
- Monitor client satisfaction and drive process improvements
Qualifications:
- 2+ years of home care operations or a related field
- Technology and computer savvy with organizational, and communication skills
- Familiarity with Wellsky/ClearCare, Viventium, Apploi, and Quickbooks Time is preferred
- Knowledge of common medical terminology
- Availability to work onsite in Pleasanton, CA and be on-call as needed
Compensation: $21-$25/hour with overtime pay + Bonus. We offer a competitive salary and benefits package to support your success.
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