Guest Services Representative

3 days ago


Cleveland, Ohio, United States Crescent Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled Guest Services Agent to join our front office team at Crescent Hotels & Resorts. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-outs, handling payments and resolving any issues that may arise
  • Provide detailed knowledge of hotel services and facilities, promoting up-selling opportunities
  • Respond to guest inquiries and resolve issues in a timely and efficient manner
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will also need to be proficient in using hotel software systems and have a strong attention to detail.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including competitive pay, paid time off, and a comprehensive benefits package. You will also have the opportunity to develop your skills and career with a leading hospitality company.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we would love to hear from you.



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