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Guest Services Supervisor

2 months ago

Cleveland, Ohio, United States Drury Hotels Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Supervisor to join our team at Drury Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a positive experience for our guests, and contributing to the overall success of our hotel.

Key Responsibilities
  • Supervise and train front desk and guest service team members to ensure excellent customer service standards.
  • Ensure Drury Hotels' policies and procedures are consistently communicated and followed.
  • Provide motivation and demonstrate positive leadership characteristics to inspire team members to exceed expectations.
  • Assist with training and development of guest service team members.
  • Respond promptly and efficiently to guest inquiries, requests, and complaints.
  • Contribute to maintaining a positive work environment and promoting a culture of excellence.
Requirements
  • Ability to give and take written and oral direction.
  • Clear communication skills in English to relate to guests and team members.
  • Thorough knowledge of Drury Hotels' policies and procedures.
  • Ability to train, motivate, and inspire team members to perform at and above Company expectations.
  • Thorough knowledge of marketing and sales programs.
  • Ability to handle money, make change, and utilize office machines.
  • Ability to give attention to detail and monitor hotel facilities and team member work habits to ensure a safe and secure environment.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and development.
  • A positive and supportive work environment.
  • Recognition and rewards for outstanding performance.