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Guest Services Representative

2 months ago

Cleveland, Ohio, United States Crescent Services Full time
About the Role

We are seeking a highly skilled Guest Services Agent to join our front office team at Crescent Hotels & Resorts. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-outs, handling payments and resolving any issues that may arise
  • Provide detailed knowledge of hotel services and facilities, promoting up-selling opportunities
  • Respond to guest inquiries and resolve issues in a timely and efficient manner
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
What We Offer

As a Guest Services Agent with Crescent Hotels & Resorts, you will enjoy a range of benefits, including:

  • FREE parking
  • Competitive Paid Time Off
  • Paid holidays
  • An amazing benefits package, including generous employer medical and dental contribution, paid life insurance, vision, and more
  • Hilton discounts worldwide
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A strong ability to work in a fast-paced environment
  • Knowledge of hotel operations and services
  • A passion for delivering exceptional guest service
Why Join Us?

Crescent Hotels & Resorts is committed to creating a great place to work where associates at all levels are respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.