Client Relations Specialist

1 week ago

Jessup, United States Tate Inc. Full time
Position Overview

Job Type: Full Time.

Reports to: Director of Customer Service.

About Tate Inc.

Tate Inc. is a globally recognized leader in the design and production of data center infrastructure solutions, with over five decades of experience. Our commitment to innovation has led to significant expansion across multiple continents, and we are proud to have established a new state-of-the-art manufacturing facility.

As part of Kingspan's Data and Flooring Division, Tate is among the foremost manufacturers of raised access flooring, providing cutting-edge solutions for prestigious projects worldwide. We are dedicated to enhancing the construction, operation, and sustainability of data centers through our advanced infrastructure offerings.

We are currently seeking a dedicated and skilled individual to join our Data Center Customer Service Team.

Role Responsibilities

This role involves close collaboration with sales teams, project managers, and manufacturing departments to ensure the efficient processing and delivery of customer orders. You will serve as the primary communication link between internal teams and external clients, ensuring that customers are well-informed and their expectations are effectively managed.

The successful candidate will demonstrate a commitment to clear, timely, and accurate communication, as well as the ability to manage multiple customer requests simultaneously. Building and maintaining strong relationships with repeat customers is essential for success in this role.

Key Duties

  • Process customer requests for product availability, orders, returns, billing corrections, and other inquiries via various communication channels.
  • Manage key accounts and ensure swift resolution of customer issues.
  • Coordinate with operations teams for the delivery and collection of customer orders.
  • Support the Outside Sales team and maintain up-to-date order files.
  • Collaborate with various departments to manage and negotiate aspects such as pricing, delivery, and quality.
  • Adhere to quality, safety, and compliance policies, reporting any issues as necessary.

Expectations

  • Comply with the company's Code of Conduct and Policies.
  • Ensure adherence to product compliance regulations and standards.
  • Raise any compliance-related concerns to appropriate personnel.

Qualifications

  • A Bachelor's Degree is preferred but not mandatory.
  • 1-3 years of experience in an inside sales or customer service role, preferably in a manufacturing setting.
  • Proficient in customer service skills and computer applications, including Microsoft Office and ERP systems.
  • Strong written and verbal communication abilities.
  • Ability to make independent decisions within established guidelines.
  • Self-motivated with excellent time management skills.
  • Proficient problem-solving and critical thinking capabilities.
  • Detail-oriented with a high level of accuracy in data entry.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Ability to work collaboratively with diverse teams and personalities.

Employee Benefits

  • Career Development: Opportunities for advancement as the company grows.
  • Health and Wellness: Comprehensive medical, dental, and vision benefits, along with additional support services.
  • Corporate Responsibility: Commitment to sustainability and community engagement.
  • Skills Enhancement: A dynamic work environment that fosters skill development.
  • Mentorship: Access to senior leaders for guidance and professional growth.
  • Team Culture: A collaborative and supportive workplace that values innovation and excellence.

Tate Inc. is an equal opportunity employer, welcoming applicants from diverse backgrounds. We are committed to fostering an inclusive workplace.

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