Nutritional Services Associate
2 weeks ago
Job Overview
The Nutritional Services Associate plays a crucial role in delivering patient assistance through telecommunication and digital platforms, acting as a bridge between various departments concerning patient meal provisions. The key responsibilities and tasks associated with this role may differ based on specific client requirements and operational needs.
Key Responsibilities
? Operate effectively in a dynamic, performance-driven call center setting where all interactions are monitored for quality assurance.
? Maintain a welcoming, efficient, and positive attitude towards clients, customers, and colleagues.
? Adapt to the diverse needs of customers.
? Handle patient service duties including responding to calls, processing menu selections, addressing inquiries, or directing calls appropriately regarding meal or nutritional requirements.
? Utilize software systems to document patient orders.
? Possess a general understanding of specialized diets to ensure accurate meal processing.
? Collaborate closely with healthcare professionals, including physicians and nursing staff, as well as the Food & Nutrition team to guarantee precise patient dietary needs.
? Uphold the privacy, safety, and dignity of each patient by adhering to confidentiality protocols and strict safety and sanitation standards.
? Ensure compliance with organizational standards and policies, including maintaining all necessary records to meet local, state, and federal regulations.
At Aramark, we are committed to fostering skill development and making a meaningful impact for our employees and clients.
Job responsibilities may evolve or new tasks may be assigned as necessary.
Qualifications
? Previous experience in customer service or call center environments is preferred.
? Background in food service, dietary support, or a related field is advantageous.
? Proficiency in English is required; bilingual or multilingual abilities are a plus.
? Ability to remain composed under pressure.
? Comfort with technology, including web-based applications, keyboard usage, and telephone headsets for the majority of the work shift.
About Aramark
*Our Mission
Rooted in service and united by our purpose, we strive to achieve excellence for our colleagues, partners, communities, and the environment.
At Aramark, we believe in equal employment opportunities and encourage participation in all aspects of our organization.
We uphold a non-discrimination policy based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristic protected by applicable law.
Aramark proudly serves millions of guests daily through food, facilities, and uniform services across numerous countries.
We are dedicated to developing our employees' talents, fueling their passions, and empowering their professional journeys.
Whether you are seeking a new challenge, a sense of community, or a fulfilling workplace, our focus is on helping you realize your full potential.
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