Bilingual Customer Support Representative

3 days ago

Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time
Position Overview

Bilingual Customer Support Representative, Level 1 (Spanish)
In-office role
FinTech / Software as a Service / Payment Solutions Industry
Comprehensive Benefits Package including Medical, Dental, Vision, and 401k
Salary Range: $45,000 - $47,000

Role Summary

VersiTech is in search of a Bilingual Customer Support Representative, Level 1 who will serve as the primary liaison for client service interactions. This role involves supporting our Customer Support Representative, Level 2 and facilitating client connections with the appropriate departments to address their inquiries.

Key Responsibilities

  • Responding to incoming calls and email inquiries to address client and partner questions and issues
  • Serving as the initial point of contact for daily operational needs, including but not limited to:
    • Answering questions related to online account statements
    • Providing necessary documentation to fulfill requests
    • Resolving inquiries related to payments
    • Making amendments to specific account information
    • Assisting with password resets and account access issues
  • Documenting all client interactions and inquiries in detail for departmental specialists
  • Maintaining records of all activities in the CRM system, Salesforce
  • Engaging in regular communication with sales, business development, and other internal teams as required
  • Facilitating merchant account setup in Salesforce
  • Performing additional duties as assigned

Qualifications

  • Fluency in both Spanish and English (verbal and written)
  • Prior experience in a Customer Service capacity
  • Familiarity with Salesforce
  • Strong organizational skills with a focus on solutions
  • Self-driven team player with robust analytical and problem-solving abilities
  • Excellent time management skills, with the ability to comprehend and multitask effectively
  • Strong communication skills, capable of presenting information clearly and concisely, both verbally and in writing

Essential Functions

  • Ability to engage in phone conversations for extended periods
  • Capable of researching issues while simultaneously communicating with clients
  • Able to remain seated in an office environment for prolonged durations

VersiTech is an equal opportunity employer that values diversity. All employment decisions are made based on qualifications, merit, and business needs.

All job requirements are subject to potential revisions to reflect changes in position requirements or to reasonably accommodate individuals with disabilities. This job description does not imply that these are the only duties to be performed in this role.

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