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Bilingual Customer Service Representative
2 months ago
Rose International is seeking a highly skilled and multilingual customer service representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Respond to and document enrollment and general inquiry calls in a professional and courteous manner.
- Provide accurate and timely responses to customer inquiries, referring complex issues to senior representatives when necessary.
- Assist customers with choosing health plans and primary care providers by providing education and objective information.
- Process customer requests for plan transfers and updates.
- Stay up-to-date on the latest health services and providers under the HealthChoices Program, ACCESS Plus, and Voluntary Managed Care Programs.
- Maintain accurate records of customer interactions and updates.
- Participate in ongoing training and professional development to enhance customer service skills and knowledge of health services.
- Collaborate with colleagues to achieve team goals and objectives.
- High school diploma or equivalent required; previous experience in a customer service role, preferably in a call center or health services enrollment environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work in a fast-paced, deadline-oriented environment and adapt to changing priorities.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proficiency in computer systems and software, including data entry and customer relationship management tools.
Rose International offers a comprehensive benefits package, including competitive salary, paid time off, and opportunities for professional growth and development.
