Patient Services Coordinator

2 days ago


York, Pennsylvania, United States WellSpan Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Assistant I to join our team at WellSpan Health. This role will provide administrative support to the Emergency Department, ensuring seamless patient flow and efficient registration processes.

Key Responsibilities
  • Conduct patient interviews to collect accurate financial, biographic, and demographic information for emergency department admissions and/or registrations.
  • Record insurance co-payments and treatment consent and authorization documentation.
  • Collect patient insurance copayments and/or liabilities at time of service.
  • Greets, directs, and assists patients, visitors, physicians, and ancillary department staff.
  • Answers telephones using personable etiquette and provides accurate information or forwards callers to the appropriate resource.
  • Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc.
  • Serve as a knowledgeable resource for multiple applications such as EPIC, Promise, etc.
  • Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc.
  • Communicates delays/difficulties in providing services or alteration of routine.
  • Acknowledges and responds to patient alarms and notifies appropriate care provider.
Requirements
  • High School Diploma or GED Required
  • Less than 1 year - 6 months of work experience
  • Certified in Epic Upon Hire Required
  • 3-4 weeks hands-on training in the department; Medical Terminology (Optional) Upon Hire Preferred
Preferred Qualifications
  • Excellent communication/interpersonal skills
  • Excellent computer skills and the ability to use various software applications at once
  • Annual Hospital Account Verification of 90% or greater
About WellSpan Health

WellSpan Health is an Equal Opportunity Employer. We are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email. We will evaluate requests for accommodation on a case-by-case basis.



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