Service Coordinator

3 days ago

York, Pennsylvania, United States AmeriHealth Caritas Full time
About This Role

AmeriHealth Caritas is seeking a dedicated and compassionate Service Coordinator to join our Long Term Services and Support (LTSS) team. As a Service Coordinator, you will play a vital role in assisting participants who qualify for Medicaid in obtaining the long term services and support they need as required by the Community Health Choices (CHC) agreement.

Key Responsibilities
  • Conduct telephonic and face-to-face assessments to identify, evaluate, coordinate, and manage participants' needs, including physical health, behavioral health, social services, and long-term services and support.
  • Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementation.
  • Inform participants about available required needs assessments, the PCSP process, service alternatives, and service delivery options.
  • Collect additional necessary information, including participant preferences, strengths, and goals, to inform the development of the PCSP.
  • Conduct reevaluation of level of care annually or more frequently as needed following CHC requirements.
  • Work with the participant to complete activities necessary to maintain eligibility.
Requirements
  • 3+ years of social service or related healthcare experience that required working with people who need personal care services, conducting face-to-face visits in the home or nursing facility focused on needs assessments and monitoring delivery of services, knowledge of the home and community-based service system and how to access/arrange for services, maintaining contact and relationships with healthcare professionals on a regular cadence, providing consistent and timely feedback to members' needs and requests.
  • Valid and current driver's license.
  • Access to reliable automobile transportation with state-mandated minimum insurance.
  • Ability to travel up to 90 minutes from your home.
  • Must be computer proficient and have a working knowledge of MS Office.
  • Bachelor's Degree in social work, psychology, or related field is preferred.
Why Work with Us?

AmeriHealth Caritas is a mission-driven organization with over 40 years of experience delivering comprehensive, outcomes-driven care to those who need it most. We are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs.

We are committed to equity and inclusion, and we believe that everyone should feel valued, supported, and comfortable to be themselves. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace.

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