Client Application Specialist
2 weeks ago
Position: Client Application Support (SaaS)
Employment Type: W2 Candidates Only
Compensation: $35-40/hr. W2 with benefits
Work Environment: Fully Remote
- Experience in customer service within a SaaS environment
- Technical knowledge and aptitude
- Excellent written communication skills, as the majority of interactions are conducted via email.
Overview: We are seeking a Client Application Support professional with a blend of customer service and technical skills. The ideal candidate will possess a strong customer service background, as the technology aspect can be learned with the right aptitude. Experience dealing with international clients is advantageous but not mandatory.
Key Responsibilities:
- Manage client interactions with a focus on customer satisfaction.
- Demonstrate a proactive approach to problem-solving and troubleshooting.
- Support a variety of applications, ensuring a customer-centric approach.
- Communicate effectively with clients across different time zones and cultures.
Qualifications:
- Proven experience in remote work environments.
- Strong written and verbal communication skills are essential.
- Familiarity with ServiceNow and XML is a significant advantage.
- Experience in the insurance sector is a plus.
- Ability to adapt communication style to different client needs.
Notes:
- Client communication skills are paramount; the ability to pivot based on circumstances is crucial.
- This role requires ownership of client tickets from initiation to resolution.
- Collaboration with other teams (development, systems, etc.) may be necessary.
- Experience in a software company in a similar role is highly desirable.
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