Client Application Specialist

2 weeks ago


Chester, Virginia, United States neteffects Full time

Position: Client Application Support (SaaS)

Employment Type: W2 Candidates Only

Compensation: $35-40/hr. W2 with benefits

Work Environment: Fully Remote

  • Experience in customer service within a SaaS environment
  • Technical knowledge and aptitude
  • Excellent written communication skills, as the majority of interactions are conducted via email.

Overview: We are seeking a Client Application Support professional with a blend of customer service and technical skills. The ideal candidate will possess a strong customer service background, as the technology aspect can be learned with the right aptitude. Experience dealing with international clients is advantageous but not mandatory.

Key Responsibilities:

  • Manage client interactions with a focus on customer satisfaction.
  • Demonstrate a proactive approach to problem-solving and troubleshooting.
  • Support a variety of applications, ensuring a customer-centric approach.
  • Communicate effectively with clients across different time zones and cultures.

Qualifications:

  • Proven experience in remote work environments.
  • Strong written and verbal communication skills are essential.
  • Familiarity with ServiceNow and XML is a significant advantage.
  • Experience in the insurance sector is a plus.
  • Ability to adapt communication style to different client needs.

Notes:

  • Client communication skills are paramount; the ability to pivot based on circumstances is crucial.
  • This role requires ownership of client tickets from initiation to resolution.
  • Collaboration with other teams (development, systems, etc.) may be necessary.
  • Experience in a software company in a similar role is highly desirable.


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